Emily Davis B.
Love
Love, love, love SmartBnb. The custom, automated messaging leaves my potenta guests and current guests feel taken care of.

Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Emily Davis B.
Love, love, love SmartBnb. The custom, automated messaging leaves my potenta guests and current guests feel taken care of.
András F.
Auto messages are great, I use them to send messages to my cleaners and to guests when they book, before arrival, after first night and when they check out. I would prefer to have same options for booking.com since we list our apartments also there. Its quite a big issue since half of our reservations are coming now from booking.com and Airbnb is more and more annoying for hosts so actually I started to prefer booking. Market research is a good idea but its too simple, I would prefer similar to Airdna.co. I miss statistics about my earnings as well. Its not so detailed on airbnb’s website either so there is a big oppurtunity there. I’d like to see my incomes monthly in every single listing, also my avarage night rates, weekend rates, avarage lenght of reservations, nationalty of my guests etc.
Jonathan G.
SmartBnB takes much of the mental stress of hosting out of your life. I used to be exceedingly concerned about limiting my mobile device because business opportunities show up at all hours. SmartBnB allows me to write once use anywhere/anytime. this is an extremely wonderful service.
Janet Hayden B.
SmartBNB is the perfect solution for busy hosts! I have about 14 listings and was spending all day with communications but there were still so many occasions that I forgot to send my guests a checkout reminder message or forgot to send them their door code. SmartBnb now makes sure that that doesn't happen. Plus, I love how the reviews are automated. The most amazing part is that if its a negative review, I can personally write it and it waits until the last minute of the review period to post the review to lessen the chance that the undesirable guests will get notified that I've written them a review and thus have time to review me. Now that's brilliant!
Rami C.
Very convenient. A LOT of features that I have no idea how to use, but that's because I'm too lazy to figure them out. Other than that, fantastic hosting aid.
Todd K.
I love the ease of getting things to work right away. Good interaction with Airbnb data - makes more sense than Airbnb alone. The service has already paid for itself.
Jenna S.
SmartBnb has literally saved me. I was swamped with running three listings and was constantly stressed about being at my phone to not miss an inquiry. Using SmartBnb has let me relax and not worry about the repetitive messages with hosting. I've already recommended it to multiple people.
David P.
Smartbnb has saved me massive amounts of time. I love it as a platform.