Mike S.
Your customer service is just ok
Your customer service is just ok. You can’t talk to somebody on the phone and when you send emails, they either don’t answer the question completely or take too long to answer. I wasn’t invoiced correctly. I did, however receive the right thing in a timely manner.
Response from Horticulture SourceAug 1, 2025
Thank you for your feedback. We’re glad to hear you received the correct item quickly, even after your order change. Your invoice reflected the original item ordered, but we made sure to ship the updated item you requested. Regarding communication, we responded to all your emails the same day they were received. We’re always happy to clarify or answer additional questions if something isn’t clear. We appreciate your input and will continue working to make our communication even better.