Thomas W.
The absolute worst company to purchase…
The absolute worst company to purchase products from! They list things on their website as in stock and for a certain price! And then they try to drop shipped them from somewhere else and when the price changes from wherever they try to buy it online and be the middlemanthey try to pass it on to the customer after two months of saying they were just waiting for their supplier to refill the warehouse! Very poor customer service you’re better off purchasing your products from anywhere, but these people do not expect to be satisfied with your purchase
Response from Horticulture SourceOct 29, 2025
We’re sorry to hear about your experience, but we’d like to clarify what actually happened. The item you ordered was on backorder at the time of purchase, and unfortunately, the vendor later discontinued it. To still fulfill your order, we offered to ship from another warehouse, but that option came with higher shipping costs due to distance. You chose to decline that option, so we promptly issued you a full refund. We never list discontinued items as in stock, and we don’t change prices after an order is placed unless the customer approves a substitution. We always strive to communicate transparently and offer fair solutions when supplier issues arise.