Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceOct 15, 2026

We apologize for the frustration! Your order was placed on October 5th and shipped on October 6th, but unfortunately, FedEx damaged the package in transit and it was not delivered. We wish you had reached out to our customer service team directly so we could have resolved this for you right away rather than leaving a negative review. As soon as we were made aware of the shipping issue, we arranged a free replacement shipment for your order. Please feel free to reach out to us directly at if you ever need immediate assistance with an order!

Response from Horticulture SourceOct 1, 2025

Thank you for your feedback. We’d like to clarify how our shipping process works. At checkout, some orders are quoted with estimated freight—this is because the actual shipping cost can vary depending on the size, weight, and destination of the shipment. If the actual carrier cost comes in significantly higher than estimated (to the point where we would lose money fulfilling the order), we may ask customers to pay the difference. Regarding restocking: we only apply a restocking fee if the order has already been pulled, packed, and prepared for shipment and then needs to be restocked. This helps cover costs like staff time, packaging, and card processing fees. We’re transparent about these policies and always aim to work with our customers fairly. If you ever have questions about shipping quotes or fees, please reach out—we’re always happy to review and explain the charges.

Response from Horticulture SourceApr 23, 2025

Thank you for your feedback. We're sorry to hear you were disappointed with the packaging. Please rest assured that we do not sell used or returned items—your order was shipped brand new, directly from the manufacturer. Some manufacturers use minimal or bulk packaging, especially for larger discounts, which is how you received the items at 41% off retail. If you'd like to return the items, we're happy to help—just reach out to our support team. We appreciate your business and the opportunity to make things right.

Response from Horticulture SourceJan 29, 2025

We’re sorry to hear about your experience with the trays and appreciate your feedback. Sometimes, during shipping, trays can become tightly stacked or damaged due to handling, and we truly regret the inconvenience this caused. We’re here to help! If you can send us a photo showing the issue, we’d be happy to arrange for replacements to be sent out to you. Please don’t hesitate to reach out—we want to make this right.