Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceFeb 13, 2025

Thank you for your feedback. We’re sorry to hear you’re unhappy with your purchase. We do accept returns on defective or mis-shipped items; however, please note that your order was a special order item, which is non-returnable if you change your mind. Our return policies are clearly stated at the time of purchase. If you have any questions or concerns, please feel free to contact our customer support team—we’re here to help.

Response from Horticulture SourceFeb 11, 2025

Thank you for your 5-star review! We're glad to hear it was just what you needed. If you ever need anything else, we’re happy to help. Happy growing! 🌿💨

Response from Horticulture SourceFeb 11, 2025

We’re sorry for any confusion regarding your order. The item you purchased was marked as backordered at the time of purchase, which means it takes longer to ship. We also send email updates and are always available to answer questions—just reply to any of our emails. Our contact form is fully functional, but if you had any issues submitting it, we’d be happy to assist via email. Please check your inbox for our updates, and let us know how we can help. NOTE: Be sure to check your spam/promotions folders for our emails. We don't show that you emailed us at all from the address email you provided on the order. You can use the contact us form on the website to contact us anytime!

Response from Horticulture SourceFeb 10, 2025

You requested a refund, and we processed it promptly. Our website clearly marks items as "in stock," "out of stock," or "backordered" so customers can make informed decisions. While we understand frustrations with backorders, we do not hold funds unnecessarily and always issue refunds when requested. Leaving multiple negative reviews after receiving a refund seems unnecessary, but we will continue responding to reviews with accurate information. We appreciate all feedback and strive to improve where possible.

Response from Horticulture SourceFeb 10, 2025

Thank you for your kind words! We're glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again! 🌱😊

Response from Horticulture SourceFeb 6, 2025

Thank you for your 5-star review! ⭐ We're glad to hear your order arrived on time. We appreciate your support and look forward to serving you again! 😊🚛🌱

Response from Horticulture SourceFeb 5, 2025

We’re sorry to hear about your experience, but we want to set the record straight. As soon as you reached out, we immediately contacted the vendor to send you a replacement—no hassle, no delays. We take customer service seriously and always work to resolve any issues quickly and fairly. As for your claim about a “scam,” we have absolutely no idea what you're referring to. Our website is secure, transparent, and trusted by thousands of happy customers. If you have a real concern, we’re happy to address it directly. Otherwise, making baseless accusations doesn’t help anyone. We stand by our commitment to quality products and excellent service, and we wish you the best.

Response from Horticulture SourceFeb 3, 2025

Thank you for your order and for bringing this to our attention! We’re sorry for the mix-up with the plug. We’ve already coordinated with the vendor for a replacement to be sent to you. We appreciate your patience and your 4-star review—hopefully, we can turn it into a 5-star experience! Let us know if there’s anything else we can do for you. 😊🌱