Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback, Kay. We’re sorry to hear about your experience and want to clarify a few points. Our website clearly indicates if an item is on backorder and may provide an "estimated" shipping rate at checkout. Actual shipping charges may vary slightly based on carrier rates and product availability. If an item becomes unavailable, we do our best to offer suitable alternatives. We’d appreciate the opportunity to look into your specific situation further. Please contact our customer support directly with your order details so we can address any outstanding issues.

Response from Horticulture SourceJan 29, 2025

We’re sorry to hear about your frustration and appreciate the opportunity to clarify. A replacement was delivered on November 11, and the delay was due to our vendor being temporarily out of stock. We understand how inconvenient this was and sincerely apologize for the wait. If you have any issues with the replacement or need further assistance, please don’t hesitate to reach out. We appreciate your patience and your business.

Response from Horticulture SourceJan 29, 2025

We’re sorry to hear about your experience with our website. We take feedback seriously and continually work to improve the functionality and user experience of our site. While we understand your frustration, it’s important to note that this review is not based on a completed purchase or firsthand experience with our products or services. If you encounter any specific issues with navigating the website, we’d appreciate it if you could reach out to our support team directly so we can assist you and address any problems. We’re committed to providing quality service to all our customers and hope you’ll give us another chance in the future.

Response from Horticulture SourceFeb 7, 2025

We’re disappointed to see this review, especially since we resolved your issue immediately once you reached out. You received the correct item at no extra cost and even got to keep the Mykos you were mistakenly sent. Regarding shipping, rates are determined by carriers, not us, and are always displayed before checkout. We do not and have never charged anyone to check their order status—this can be done for free on our website at any time, and we’re always just an email away. We strive to provide excellent customer service, and we resolved your issue as soon as you contacted us. If you have any further concerns, we encourage you to reach out directly—we’re always happy to help.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We regret that your experience didn’t meet your expectations. According to our records, two separate orders were placed, and order confirmation emails were sent. When you disputed the payments through PayPal, the refund process was handled through their resolution system—we do not have a 10% cancellation fee. We encourage customers to contact us directly for order cancellations or any concerns, as we are always ready to help. We’re sorry for any confusion and remain committed to providing clear and responsive service.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback and interest in our products! Our full product catalog is available on our website for you to browse at any time.

Response from Horticulture SourceFeb 7, 2025

We take accuracy and customer satisfaction very seriously, so we want to clear up the misinformation in this review. As soon as you informed us of the issue, we provided you with a return label at no cost—you were never asked to pay for return shipping. Additionally, we do not charge a restocking fee on misshipped items, so this claim is completely false. Regarding pricing, we specialize in professional-grade horticulture supplies that are often not the same as what you'd find at a big-box retailer. Our products are competitively priced and backed by expert support and industry knowledge. We always strive to resolve any issues fairly and honestly. If you have any further concerns, we encourage you to reach out directly so we can assist you properly.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We’re sorry that your experience didn’t meet your expectations. We want to clarify that all our trays are sourced from leading manufacturers and include options like quad-thick trays designed for durability. The products you ordered were from two different manufacturers, while all propagation trays and inserts should work together we encourage customers to review product details to ensure they meet their specific needs. Shipping charges are determined by our carriers based on current rates and are clearly disclosed during checkout. If you have further questions or need assistance with product pairing, please don’t hesitate to contact us directly. We appreciate your input as it helps us continuously improve our products and service.