horrormerchHorrormerch.com - Officially Licensed Horror Movie Clothing Items And Collectibles.
horrormerch (horrormerch.com) has 188 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Steve M.
Bunch of Liars. Said 1 free pop when you buy 3. I bought 4 and still no free pop. If you are going to rip people off at least do it with some Dignity. There is nowhere to cancel this order. Order #17068585
Response from horrormerchMar 18, 2023
Please visit https://freepop.horrormerch.com/ (also listed prior to purchase) for further information as the FREE POP is added to your items when they are shipped.
K L.
I preordered a Pinhead figure a couple months ago and just got it in today. I am familiar with how preorders work and also had checked out reviews of horrormerch and also their restock list. This was my first purchase and they definitely took care of me. I had contacted their support and it told me where to look for updates. I also received automated updates as well. In seeing these negative reviews I will say Im glad horrormerch proved them wrong. No issues with my shipment and everything was packed well. Some of these reviewers need to just stop being trolls.
Response from horrormerchMar 9, 2023
Thanks for the purchase and your patience with the Pre-Orders! Definitely appreciate the review along with understanding of the hassles we (and other companies) receive with review sites. Looking forward to sending more your way soon!
Rich S.
I ordered a $50 subscription box, received one T-shirt, one air freshener and two exact same Funko pops and contacted them to let them know about the duplicates and they stated that there was no way I could have received double and would not be able to do anything. After a few more emails and social media reviews they stated they would refund my money( which isn’t what I was looking for, just wanted the duplicate issue fixed) and they turned off commenting on their page. Horrible customer service. UPDATE: they sent me a refund for $8 after saying my purchase was being refunded. They ignored my email so I’m sending this along to the better business bureau, mine and a lot of other reviews show this operation is poorly run without the customers held in even adequate regards.
Response from horrormerchMar 7, 2023
Please visit the product description as listed prior to purchase - we are not able to replace mystery box items. As last month's box has sold out, so has any replacements for any of the items inside. As you were refunded, minus the discount you had used at the time of purchase, this would take care of any issues within the shipment. Your refund was also for the item you mentioned was a duplicate item AFTER the discount price of your item AND the additional coupon that you used at the time of checkout. Please visit the previous emails, other reviews, bbb etc you have posted for further information.
CamelJoe
Was a bit unsure about horror Merch but after the reviews and Instagram posts from customers, I am definitely giving it a shot. Thank you for everyone who has posted a review so we can make our decision.
Response from horrormerchMar 9, 2023
Thanks for the review and possibly the purchase! Feel free to contact the helpdesk if you have any further questions!
Dave S.
Just received the Texas box - super happy with everything thank you!
Response from horrormerchMar 7, 2023
Glad you like the TCM mystery box - thanks again for picking it up!!
Brian H.
Love the shirts thank you guys so much they fit great and look amazing!!
Response from horrormerchMar 7, 2023
Thanks for posting here as well - glad you like the shirts and they fit well! Thanks again for the purchase!
CCHAYES
Ordered some pops and Frankenstein figures Shipped quick and secured well to avoid getting wrecked Thank you guys!
Response from horrormerchMar 7, 2023
Glad everything showed up without issue - thanks again for picking them up!
Marcccy
I have browsed this place a few times and always skeptical about Facebook ads. I've seen people post photos of what they received so I dove in on a small purchase. It took a bit longer than expected to arrive but it arrived without issue. Already looking to see why to pick up next - will be back!
Response from horrormerchMar 7, 2023
Thank you for the purchase and definitely understand about the Facebook ads! Appreciate the purchase and looking forward to sending more your way shortly!
