Horizon HobbyReviews of horizonhobby.com

I ordered the wrong part twice and they was there to help both times for someone just getting into this it's hard but they make things alot easier to understand thank yall

The quality & availability of products at Horizon is excellent. I order for my Grandson & they are always happy to help. I hate getting the wrong product & disappointing him. They make sure I get what is compatible. I ordered a plane as well as two batteries & within 8hrs I received an email stating my order had been shipped. I couldnt believe it. Before I found Horizon, I ordered a plane he wanted from someone else. The plane came broken. I called & they sent one but that was also broken. They told my husband how to fix it. The plane itself was very cheaply made & design very shoddy. Since someone at our RC club recommended Horizon we've bought everything thru them. The CHAT is also helpful & if you need further help they will give you a live person. Their support behind the products are outstanding. I have had a few issues with orders but they take care of it immediately. They also save me money by giving 20% off batteries i buy because I am in the rewards program. They have a tiered rewards program. Since i am buying more product why not save money too? Their shipping is free if you spend over $99. It arrives very well packaged & intact, on time or even early. Horizon Hobby stands behind their name & product.

I've been doing business with Horizon Hobby for over 5 years now and have had great success with customer service and tech support, these people address my concerns and questions with a friendly attitude and great communication skills. Every issue has been resolved in a timely manner, simply put they walked me through my stuff and we got it figured out and, in this day, and age that's a real pleasure.

They simply and quite literally ignore my repeated email and go out of their wy to ensure you can't call them - no number phone number available. Update following company's reply - you would not reply to any email but the first. All subsequqnt emails have been ignored. You provided no attempt to rectify the situation like replacing the kit that was shipped incomplete! I hope to be able to update this review further with a more postive outcome.

unos incompetentes, pedi un scx30 y bateria a finales de enero con entrega a principios de marzo, viendo que no llega me pongo en contacto con ellos y me dan fecha de entrega aproximada para finales de julio (5 meses) , estoy muy indignado con esta empresa

I placed 2 orders with Horizon Hobby for some RC Crawlers. I recieved 1 order and half of the second order. I waited a couple of weeks and the rest of my order never shipped even though the Crawler was listed in stock, and was even on sale. After 3 weeks without shipping I contacted them and asked for a refund for the part of my order that hasn't shipped. Instead of a refund they emailed me to inform me my order is now backordered until August. I originally ordered in February and it is March now. I made sure the item was listed as IN STOCK when I placed my order. If it was backordered I would not have ordered. I want my money back. I will attemt to dispute this through my credit card company. Edit: Horizon Hobby reached out to me through email and offered to cancel my order. I accepted and my order was canceled. I appreciate them making things right, but I wish I would have just gotten my RC truck as ordered, and not had to go through all the extra issues and drama.

first of all i hate not being able to talk with someone to determine what I need. just got off a chat trying to determine what simulator to order. They kept wanting to sell me what I didnt need. i.e. the full version including many planes as i only needed one helicopter. They have a verson called the demo but he could or would not tell me if it has limitation as demos usually do.

I purchased a fuel pump in Canada from my local hobby store Great Hobbies about December 9. It is a HAN155 a Hanger 9 product from Horizon hobby. Short story, it broke on the first use and due to the xmass holidays and the product being clearly marked with a 2 year warranty I took about 60 days to return it. Great Hobbies refused to replace it and sent me to Horizon Hobby in the USA. Horizon Hobby sent me their Canadian representative Hi-Performance Distributors. The reply I got from Mary Johnson at HPD "was the Hangar 9 warranty policy, the coverage period is confirmed as 30 days" even though the product is boldly and clearly marked as having a 2 year warranty. When I pointed out Canadian law does not allow companies to promote a warranty they they will not honor she never replied again. WOW is all I can say for HPD. Today March 17 a replacement pump arrived from Horizon Hobby in the USA. So credit is due to Horizon for honoring their marked warranty and it seems that integrity is still alive and well at Horizon Hobby USA. Good for them for making it right. Based on the long path it took to get warranty support there is a opportunity for improvement at Horizon in their customer service process for Canadian customers.