Horizon HobbyReviews of horizonhobby.com

Fast delivery. Awesome customer service. Not one single issue ever.

I’ve been back into flying model aircraft for 6 years using horizon hobby for most items. Never had any package problems delivered on time. Yes they can have back orders not too bad though. I ordered the new spektrum battery charger back ordered but came in 3 weeks faster than I expected it. Overall I’m very happy with product and service.

Excellent customer service, prompt shipping , accurate merchandise description, competitive pricing, pleasant and knowledgeable agents My business always feels appreciated.

Please do not count on any product being delivered on time or even within seven days of their promised delivery date. I bought floats from my airplane with plenty of time to have them delivered before my vacation. With zero apologies or efforts to communicate, they still have not arrived, and I am already back from my vacation and still no product. Horrible communication.

I can't speak to what others say however I have not had any issues with buying anything from Horizon hobby. Everything has been delivered either on time or ahead of time and in perfect condition. Everything from transmitter, planes, batteries and parts. Also got actual calls from them to see if they can do anything better? They have great customer service and products so I don't get the complaints? I will continue to do business with them.

Worst hobby shop ever! They allow their smaller retailers to talk to you like trash: they do not stand behind the products they have build. I have been lied to over the last 3 weeks saying they would make it right I still haven’t seen my parts for a junk Losi sprint out the box.

Purchased a Night Timber X Eco. Flap servo was defective out of the box. A week after sending a email warranty claim with no response, I started a chat. Found out they issued an order for a replacement part. Part is back ordered with estimated delivery 4 months from now. Unacceptable for a $400 plane. I will miss most of the flying season. I plan to switch to lower cost suppliers.

I don't normally write negative reviews, but my experience with Horizon Europe has been so bad, I feel like people need to be warned. I made an order for an SCX24 on the 3rd March and upon receiving it, the seal on the box was broken, there was fingerprints all over the model and the back left tail light was missing on the car. Which leads me to believe I was sent a return unit. I spoke with a representitive called Sven who I raised the issue with. After sending through evidence in the form of images my request to return it and be sent out a new one was granted. Up to that point, the experience had been really good. After tracking the return, seeing it had been sucessfully delivered back to their headquarters/ warehouse, and waiting about a week, I reached out to Sven and asked if there was an update on my return and when the new unit would be sent out. He replied stating it was awaiting evaluation which was a bit annoying but completely fair. 4 days had passed and there was still no update, so I emailed Sven once again asking if any progress had been made on processing my return unit and explained I was a bit dissatisfied with having to wait for such a long time without a difinitive update. Just note I did this in a kind and respectful manner. Sven replied once more, starting off the email with "please have more patience" and that he'd have an update soon. The absolute last thing someone who's been kept in the dark for a prolonged period of time wants to hear from a customer service representitive is to have more patience. As someone who's worked in customer service, if I said this to a customer I would have been in a significant amount of trouble, if not fired. At this point, I was upset with the service and how I'd been treated and just wanted a refund which I requested to Sven. Long story short, my request was ignored and about a week or so later, a new unit just showed up at my door unannounced. No communication from Sven (or anyone for that matter) about it being shipped. After unboxing it, the battery was once again not installed in the truck and came in a seperate sealed plastic package. So I'm 90% sure I was just sent out the exact same unit again but they fixed the tail light and cleaned off the fingerprints. While I was eventually going to keep it as I didn't want to deal with with the hassle of exchanging emails with Sven again, it turns out the unit was faulty anyway. Skipping ahead, I sent the last unit back on the 10th April, Horizon's warehouse received the return on the 29th April and it's now the 11th May and I still haven't received a refund. It's now been over 2 months since I originally ordered the truck. It's bad enough receiving what I still believe is a return unit twice, but to deal with an unpleasant and dismissive customer service representitive on top of extremely long wait periods is what lead me to writing a review. I genuinely encourage everyone to avoid Horizon Europe at all costs and look at alternative sites or even better, support your local hobby shop. EDIT: Regarding Horizon Hobby’s reply, they mentioned the battery on several occasions within said reply but didn’t bother to acknowledge the finger prints and missing tail light from the unit. I still don’t believe that’s a normal and acceptable experience and it still doesn’t excuse the rude customer service and terrible wait times for any request to be actioned.