Horizon HobbyReviews of horizonhobby.com

I have been utilizing Horizon Hobby for parts, aircraft and cars. I have been very happy will them. Any issues that I have had with a product HH has taken care of it with a new part or a replacement of the item. I have had to send a radio in for a warranty repair and HH paid to have it sent to them. Fixed the problem at no cost to me and sent it back to me at no charge.

Ich habe einen falschen Sender geliefert bekommen und bei Reklamation die Info bekommen, man würde nicht tauschen. Ich könne mir einen neuen kaufen.

I own an ix14 (first version) and installed AirWare version 2.02.10. It has been nothing short of a disaster. The primary issue is that AirWare will reboot after approximately 10-40 seconds and typically three times before it stabilizes. Here is the rub. If sent the radio in THREE times for service. The problem still persists. After the third time the radio worked fine for approximately a week. Now, the same rebooting is occurring again. Sometimes it will remain on approximately 10% of the time without the reboot. Some times the AirWare doesn’t appear at all. We all know there is no phone support. The Chat support would need significant improvement to reach a BAD level. It seems like the people on the other side of Chat know nothing about the product. Almost every pilot I know purchase either a RadioMaster or FrSky in that order. Spectrum you better get your head in the game or you won’t be in the game much longer.

ZERO...this company is a scam I ordered a car kit that was supposed to arrive in 2BD max. Here I am a week and a half later and I have not received what I paid for. I recently found out that they dropped of a package stuffed with paper. They never intended on sending what I paid for. They still will not return my calls so Horizon Hobby are just thieves

I purchased a Kraton Mini that's made by Arrma/Horizon Hobby. The steering servo locked up in less than one battery pack. After looking around the Internet, there's a lot of people with the same issue. I have filed a warranty claim and they said they'll ship me a new servo, but it's backordered, and they refuse to send a better quality servo. 10 days now and there's no replacement servo shipped. Be ready to either get aftermarket parts right away for your brand new truck, be stuck with a paperweight truck for an unknown period of time, or deal with trying to setup a return if you buy this. Servo model is SX114. I have also followed up with support about the fact that this replacement part hasn't shipped and received no response. What's even more hilarious is if you leave a 1 star review, it does not show up on the product page. I tried to leave a 1 star review 2 times in 2 days and neither review is showing up.

My go-to place for all my RC hobby needs! They always have great prices, an excellent selection, and everything I’m looking for.

I placed an order with Horizon Hobby that included two related items, a vehicle and a motor intended to be used together. The motor shipped immediately, while the vehicle remained on backorder for several months with an expected ship date shown. At no point was I notified of any issue with the vehicle. After waiting months, I logged in myself to check the status and discovered the item had been discontinued and would not be fulfilled. This created a situation where the motor I purchased specifically for that vehicle was no longer usable for its intended purpose. When I contacted customer service, they acknowledged that I should have been notified, but ultimately refused to provide any resolution. They repeatedly cited a strict 30 day return policy, even though their own delay and lack of communication prevented me from acting within that window. Their policy does not address backorders, cancellations of open orders, or customer notification requirements in these situations. Despite that, they applied it rigidly and declined to make any exception. The end result is that Horizon Hobby cancelled part of my order months later without notice, and then refused to stand behind the rest of the transaction, leaving me with a product I purchased in good faith but cannot reasonably use. Customer service was dismissive and unwilling to escalate beyond scripted responses. I would not recommend doing business with this company based on this experience.

Great products... horrible customer service! Purchased a new radio that failed within 1-week. Dealing with customer service is worse than pulling teeth. I'll update this review if and when HH step-up and sort our the issue.