Horizon HobbyReviews of horizonhobby.com

They are slow to ship, their return policy is terrible and the support experience is glacial.

Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere. Thank you Horizon team, you have a customer for life.

Horizon Hobby is my Go-To for my Eflite Airplanes, Parts and Advise. I like that I can not only order from the website, but that I can order from them through my local hobby shop BayShore Hobbies . Thereby supporting that local small buisness. Product support is Excellent! Whenever I have questions or need advise about any of their numerous products, they always E-mail me in short order. Since I got into the hobby over the last 5 years, I have always been happy with them.

Preordered a mini kraton. Preorder means your first in line to receive product. Item released on the 12, it is now February 17th and still dont have the product. Never ordering anything from them again

Horizon Hobby worked with me fix the problem

I have ordered a couple of products from them almost 2 weeks ago and still haven’t received them , they sent out the products through FED Ex smart post . Have tried to get the shipping problem corrected through both Fed Ex And Horizon Hobby . And all I get from the both of them is a bunch of BS . I’m a 77 year old man who is trying to buy a gift from them for my grandchildren . Horizon hobby has the poorest customer service I’ve ever seen and Fed ex service isn’t any better . This is just a warning to stay away from them both . And run away from them as fast as you can.

Their website said online giftcard should be emailed to me within 15 minutes to 24 hours. It has been 4 days and I still not receive mine yet. I contacted their cs and he said he will get back to ASAP then went cricket. I requested to cancel and he refused it due to their policy. Basically they took my money without delivering the good then deny my cancellation. This is a fraud, i’ll file a chargeback with my bank.

They never returned emails or respond they discontinued all the lines of RC cars I have bought from them unable to repair any of them have problems from the beginning they wouldn’t do anything but the hobby shop did thank god switching not to mention one of the cars I bought was a discontinued model that no one let me know about shame o hobby ship and them I’ll be switching to team associated in the future