Horizon HobbyReviews of horizonhobby.com

Terrible shipping. It takes weeks for orders to ship. Will no longer do business with Horizon hobby

The purchasing process was easy and fast. I got good deals on my purchase, and it was delivered quickly. The selection is great and I will be buying some upgrades sometime soon.

**Update: Since posting this review, the company reached out directly to resolve the situation. I appreciated the effort they put forth to make things right, and wanted to reflect that here for anyone reading this.** I recently placed an order through the Axial Adventure website. After several days without hearing anything from the company or seeing a charge on my account, I placed the same order again (on May 4) because I believed my original order had not gone through and I was hoping to receive it in time as a birthday gift. From the date of my first order until May 12, I received no communication from the company. Then, on May 12, I unexpectedly received an email stating that my orders had shipped. This was the first indication I had that either order had actually been processed. The charges for both orders did not post to my bank account until May 13. As soon as I realized there were two orders (on May 12), I tried calling the company but was unable to reach anyone. I then contacted customer service through their online chat and explained what happened. I asked whether one of the orders could be canceled, but I was told that both had already shipped and that I would have to return one after it arrived. I was also told that I would be responsible for the return shipping costs. I asked whether the company would provide a prepaid return label given the circumstances. They refused and insisted that I pay the return shipping myself. What was most frustrating was that no one disputed the fact that I had never received an order confirmation. In fact, I was told the company could not verify whether its system had even sent confirmation emails for either order. Rather than addressing the lack of communication, I was advised to take a screenshot after placing an order on their website. While that may help future customers, it did nothing to resolve the problem I experienced. Because I was traveling over the summer, it took me longer than expected to return the duplicate item. When I reached back out, I was told that more than 30 days had passed and that the return policy would not be waived. After multiple attempts to reach a fair resolution, the company's final response was: "You may sell it locally if you are intent on not keeping it." That response perfectly reflects the level of customer service I received. I wasn't trying to return an item because I changed my mind. I was trying to resolve a duplicate order that resulted from receiving no confirmation, no communication for many days, and no bank charge until after I was notified that the orders had already shipped. Based on my experience, if something goes wrong with your order, don't expect Horizon Hobby to work with you toward a fair resolution.

I have been dealing with Horizon for i can't even count the number of years. I'm a 60 year old kid who loves to build and fly. All the things I can only do from a wheelchair. From parts to planes to helicopters , controllers boats you name it. I own it. They have always come through. I see some of the comments about delayes well blame guys like me for buying out the inventory and understand in the summer os not the time to be looking for things shop early and make sure you buy the most commonly replaced items if you are new to the hobby. I never mind waiting because I have plentry of other units to fly. But from my first piper cub to my newest p51d and everything in between over 20 years they still work. Great customer service who will help you find replacments for even out of production parts when available. Thanks guys

I got back into R/C planes after more than 40 years. A friend recommended Horizon Hobby to me. My first plane was purchased through HH, along with all accessories. I purchased 2 used planes locally, and have been ordering repair parts through HH with quick communication and shipment.

Fun rc cars.

We went to Oshkosh Airventure and got my step son an RC Truck. He charged the battery to complete fullness the first time, within 20 minutes the battery was dead. He then was driving it then the wheels stopped spinning. We went back to the Horizon tent because we had the warranty. The guy there, Zack, was HORRIBLE! He ripped the receipt from my fiancés hand and was yelling at him saying my step son was too rough with it. My step son drove it 3 times in 2 days because the battery died after 20 minutes of driving it and then (what we assume is the clutch either went out or the gears striped). They wouldn’t even look at the car to tell us what was wrong.

Do not buy from them. King hauler showed in stock on 7/6/2026. Placed the order along with the parts like battery and servos. Order was for my kid’s birthday and all parts arrived within a week. The tractor suddenly said backordered. It showed next shipment in July. Contact them second day via online chat, Michael B answered and said now it is expected to ship in August. Well why would this place put something backordered as in stock to begin with. Cancelled the order and they do not pay for return label for the parts and said it is customer’s problem. If you check on the website now, it says December 2026. What the heck am I going to keep the parts for if tractor is not here? This website is a scam. Do not order from them.