Horizon HobbyReviews of horizonhobby.com

Response from Horizon HobbyDec 9, 2025

Hi Zach, we're sorry to see you didn't have a great experience contacting us last week. Our Customer Service team starts contact via email or agents on live chat, but if you need to talk to us you can just ask the agent for a call and we will be happy to do so. It looks like your package was delivered to the mailroom of your building last Thursday, a couple days after you contacted us. If you have any questions or need help with a return feel free to chat with our Customer Service agents 9-6 Mo-Fri CST and you can always ask for a call, or send us an email with your phone number and what you would like done and an agent will reach out to you. We do appreciate your business and hope to better serve you in the future. Best Regards,

Response from Horizon HobbyDec 1, 2025

Hi Jay, We apologize for any frustration you’ve experienced regarding our return policy and the requirement to use Steam for installation. We want to clarify that the software requires both a Windows operating system and a Steam account for installation and activation. This information as well as other minimum system requirements are provided on our purchasing page to ensure customers are fully aware of the requirements before making a purchase. Additionally, our return policy, which addresses eligibility and conditions for returns, is outlined in detail in the “Returns Policy” section of our website. We understand our return policy may not be the preference for everyone, we are committed to making sure that our customers have information available they need to make an informed purchasing decision. We are also available throughout the week through online chat or by email to address any difficulties or concerns you may have. Regards,

Response from Horizon HobbyNov 19, 2025

Hi Barry, Thank you for reaching out to us about this. We know this situation is frustrating, and we want to assure you that it has our full attention. A recent technical issue with our third-party retailer led to the unintentional cancellation of some orders. Our team is actively working on a solution and are investigating the root cause to ensure we fix this correctly. Our team will coordinate with the retailer to contact those who were impacted. We sincerely appreciate your patience as we work to resolve this for you. Sincerely,

Response from Horizon HobbyNov 19, 2025

Hi Larry. Thank you for contacting our support team. We apologize for any inconvenience and understand the need to have a working battery with your new RC car. We’re glad to see we were able to assist you through both chat and email, to address the issue and get a replacement shipped and delivered. If you have any other questions or need further assistance, please feel free to let us know. We are here to help! Best Regards,

Response from Horizon HobbyNov 11, 2025

Hi John, Arrma cars come with a 2 year warranty and we have a technical team available Monday to Friday to help you troubleshoot and identify any issues. They will also work out whatever solution is needed, whether it's parts needed or getting the cars in to our Service Center. You can reach live agents on chat or send us an email and we'll follow up from there. We hope you'll take advantage of this service and let us help you get all your Arrma cars up and running. We hope to hear from you soon! Best Regards.

Response from Horizon HobbyNov 11, 2025

Hi Foxtrot Foxtrot Lima. The UMX Timber has become one of the most popular UMX airplanes and has AS3X as well as SAFE to ensure the plane can automatically recover from any unusual attitude. We would encourage you to reach out to our Product Support team to help diagnose and resolve any issues you are having with your model. They are available on Live Chat or email and we hope you connect with us soon so we can help your airplane back up in the air. Best Regards,