Hope Health SupplyReviews of hopehealthsupply.com

the website i ordered from is hopehealthsupply.STORE trust pilot is showing hopehealthsupply.COM. Are you people reviewing the correct store ?

Do NOT BUY FROM THIS COMPANY I placed an order a week ago for KN95 masks. I have emailed them SIX times . They never respond . This is a SCAM AND NOW THEY HAVE MY MONEY

DO NOT ORDER FROM THIS SITE! it's a SCAM! I ordered two saliva covid tests for work purposes and paid for 2 day expedited shipping and they charged my card immediately and it's been 5 days and no response to any emails and no tracking and no delivery yet! SCAM!!!! wish I looked at reviews first which all say the same thing (but mainly about their masks- but no customer service and no phone #). call you credit cards if you already placed an order! so frustrating!

0 customer service. Paid for 2 day shipping and after 7 days no mask no status & zero response from customer service. You just can't contact them except for automated responses. If it was possible they wouldn't get any stars. So far a total rip off and 2 day shipping a total waste of money.

I had previously ordered white KN95 masks from Hope Health Supply. They were good quality, 5 layers, and had the markings to indicate that they were legitimate. I recently ordered KN95 masks in black. They are not the same at all! They are very thin and do not have the proper markings. I have repeatedly emailed customer service to request authorization to return. I have had no response. Do not order from this company. They are now selling fake masks. Their customer service is nonexistent.

I paid for a 2 day delivery as I was leaving town in 3 days, on the second day I received notice it would be 5 days. No mention of the 2 day shipping. There was no communication with me. I won't use them again,

Steer clear of ordering anything from this company. I wanted to order 15 KN95 face masks at a certain price point, and before actually completing the order, a pop-up came up inferring I could get 15 masks at a better price, so of course, who wouldn't want the 15 masks at a lower price? Well, after clicking on complete order, I had purchased another order of 15 masks (2 separate orders of 15 masks at two different price points). I only learned of this after seeing separate emails, one for each order. I immediately contacted the company via email bringing attention to their deception, and that I was only interested in the initial, higher priced order of 15 masks. An email reply came saying my order had been processed and shipped. I called customer service, but of course they were unreachable. A follow-on email wanted me to rate "Ali's" response to my email. I now don't want either order, and have placed a hold on both shipments. I will not pick them up in the time allotted so they will be returned to sender (Hope Medical Supply). I have also alerted my bank of the two separate charges, and that I intend to request the charges be reversed, after the product is sent back. Don't order anything from them!

DO NOT BUY MASKS FROM THIS COMPANY. I purchased masks in August of 2021. The first batch came but Hope notified me that they were not approved and sent out a replacement order several weeks later. The replacement masks were excellent. So, when I was down to the last package I reordered masks. Unfortunately, the last package of my original order was unusable. All five of the masks were defective. The center seam ripped open shortly after use. Those masks were clearly not made by the same manufacturer as the others received. I sent an email to Hope immediately on 12/22/21 and got a message back saying they would get in contact with me as soon as possible. I haven't heard anything more and cannot reach them by phone. Clearly, they are having difficulty with their suppliers and it seems risky to use their KN95 masks. I have no confidence in their ability to maintain quality standards. I understand demand is outstripping quality supply. But, there are a lot of fake KN95 masks now being sold and at almost $2 per mask...