Hope Health SupplyReviews of hopehealthsupply.com

The address information for that has been/is being provided on this "Trustpilot" site for Hope Health Supply is a non-existent address in Birmingham, AL. With simple due diligence, Trustpilot should have recognized this fradulent information and should have noted it as such. Now I don't trust either Hope Health Supply or Trustpilot.

UPDATE:I finally heard from Customer Service; they cancelled my order and refunded me for the last shipment. The email they sent was apologetic and professional. So I'm changing my review to add a star. I really like their masks and they shipped quickly, so I started a monthly subscription/autoship. When I wanted to change that to every three months, I emailed them (you can't manage autoship online, and they tell you on their website that emailing will get the quickest response). I got no response and they continued to ship monthly and charge my account. So I emailed again (twice, two weeks apart) to request a cancellation of my subscription, again with no response, except an email telling me my monthly order had just shipped. I then called and the customer service rep was very understanding and responsive and apologetic and said she'd put through the cancellation and that I would receive an email confirmation. Three days passed, and nothing happened. My account was charged. So I sent another email requesting immediate response, and still no response. I don't like to write bad reviews, but if I stop payment on them it could hurt my credit. And they have drawn money that I need from my account for two months now. I explained this in my email to them. They offer subscriptions, but no way to manage them apart from emailing or calling, and that isn't effective, because they don't respond to emails. It's not clear if the customer service rep I spoke with is onsite or an external customer service agency. If they could either 1) allow customers to manage their own subscriptions or 2) respond to customer communication at all, it would be helpful. They could easily augment their website to allow subscription management or even just to give more guidance when someone does subscribe.

I placed an order for masks, hand sanitizer and alcohol wipes on 4/24. The package was delivered on 5/1 in deplorable condition - flimsy plastic envelope that was ripped and filthy dirty, mask boxes were crushed and sprung open, only 5/6 hand sanitizers were received with likely one having fallen out of torn envelope. I immediately emailed sending photos and did not receive a reply until 5/18, offering me a choice of refund or replacement. I immediately responded saying I would like a refund. Almost 6 weeks later, I have yet to receive the refund. I have emailed at least 4 times plus called twice. The first time I spoke to an “overflow” person who said she would have someone contact me. A week later I spoke to someone who said she would expedite my complaint and I would receive a return call within a day. NO RESPONSE TO ANY OF THESE CONTACTS AND STILL NO REFUND. Worst customer service I’ve experienced. I am now pursuing Better Business Bureau and any other agency I can find to help get this resolved.

Same as everyone else. It’s impossible to cancel. We should report to BBB. Their site says email is the quickest way to get a response, yet I’ve sent multiple in three months and nothing.

I was happy with the masks orders on automatic shipment until I tried to cancel. I have requesting my auto shipments be cancelled without any luck. There is no excusing this poor service. I see I am not alone. Hope Health's failure to provide a working link to manage your auto ships and process a simple request to cancel your shipments is inexcusable. I recently canceled my card they have on file. That's the only way to stop the shipments. This is one lousy company to do business with.

I was happy with the masks orders on automatic shipment until I tried to cancel. The link on line to manage your orders is not active. I called on 5/19 and 6/3 requesting my auto shipments be cancelled. The women I talked with told me they work in another building and can only send an email. Today 6/19 I received another auto ship email. There is no excusing this poor service. I see I am not alone. Hope Health's failure to provide a working link to manage your auto ships and process a simple request to cancel your shipments is inexcusable. On 6/19 (my 3rd call) I spoke with Jules and asked to speak with a manager. He told me to call back and said he could not give me the manager's first name then he hung up on me. I followed this call with detailed emails 6/19, 6/28 and 7/3 requesting my autoshipments be stopped. I included my phone numbers. As of today 7/29/21 I have not received the courtesy of a response from Hope Health. I was forced to cancel my credit card as the only recourse to stop their unauthorized shipments of face masks. Many hours of my time has been wasted and I have been grossly inconvenienced by Hope Health's failure to promptly cancel my autoshipment.

I have tried repeatedly to stop my automatic shipments. I continue to receive and my credit card is charged, of course!

Don't do business with this company! You'll likely never see this most helpful review because the company has built in a wall to prevent potential customers from accessing accurate reviews, as well as a wall to prevent unhappy customers from canceling subscriptions they never actually requested. Any order apparently automatically results in monthly shipments & CHARGES! STAY AWAY!