Scam, orders never being tracked and even after claiming "missing cash back" they decline it. Never use this scam service.
Response from Hoopla DooplaFeb 9, 2025
Hi Stamford. If your cash back was declined, we have submitted a reason and notified you of it through our customer support system. There are many reasons cash back can be declined to you, as stated in our terms and conditions. Returns or exchanges on orders, our website not being the final click you make before the purchase, and more. If you wish to further discuss, you can contact our support team for further details. :)
MR
Mahdi R.
I've had 11 times duplicated payments…
I've had 11 times duplicated payments of 100 Euros each on my bank account for a Rosetta Stone Deal, with no customer support or whoever contacting me back, I needed to shut the used card from the bank in order to stop the losses,
Response from Hoopla DooplaJan 24, 2025
Mahdi, we are sorry to hear about this activity in your bank account. Unfortunately, this is not an issue on our end. You will need to contact Rosetta Stone and resolve this with them and your bank. Good luck. :)
TC
Tony C.
I have lost faith and confidence in…
I have lost faith and confidence in Hoopla Doopla and would encourage others to look elsewhere.
Their customer support responses state they will issue a check every quarter after the transactions have cleared 90 days and are above the minimum payment threshold with valid payment information on file. Despite meeting all these requirements, they continue to withhold payments that are over 300 days old.
As of this writing, November 12th, 2024, here are my transactions totals by date marked as CONFIRMED
Jan 4, 2024: $83.90
Feb 2, 2024: $43.28
Feb 15, 2024: $72.29
Mar 22, 2024: $29.26
Apr 18, 2024: $22.17
Apr 19, 2024: $86.55
Apr 23, 2024: $9.57
Apr 25, 2024: $60.66
May 10, 2024: $189.70
May 12, 2024: $2.92
May 27, 2024: $26.86
Grand Total: $627.16
I have reached out in good faith to try to resolve the issue, but customer support is dismissive and insists they will pay out next cycle which they have not for the 3 pay cycles I’ve poked them.
If it’s marked as confirmed in their system and over the 90 day period, then I’ve fulfilled my obligations and should be paid out.
Since they are not paying out, I can only assume they are acting in bad faith at best or intentionally withholding funds at worst. Regardless, I have waited an excessive amount of time and am out of patience. I no longer have confidence in the platform and will not continue to add transactions that will never pay out.
Edit in response to Hoopla's reply from 11/20/2024:
The oldest transaction is 321 days old as of this writing, that is well beyond 90 days. Furthermore, its marked as confirmed on my end, which I can only interpret as everything is valid and should be paid out. I have no way of knowing or telling if that rare instance is playing out and Hoopla took no proactive actions on their end to tell me as such either. I had to be the one to advocate for myself and poke them about it.
The lack of communication is unacceptable. Customer support gave evasive answers and did not specify the amounts that would be paid and on what payment cycle which lead to 2-3 payment cycles of non payment before they no longer had the benefit of the doubt.
Hoopla continues to refuse to pay out on confirmed transactions over 300 days old rather than save face and keep a customer. Let this be a warning to everyone else that they have no interest in resolving the issue or providing a pathway to a resolution. Do not risk building up transactions that will not pay out even if it’s confirmed.
Response from Hoopla DooplaNov 20, 2024
As stated in the FAQ's on our site, we pay our members quarterly, based on transactions in their account that have cleared 90 days. In some rare instances, our merchants are delayed in paying us commissions, which can delay payments to members. When this occurs, we let our members know that their payments will be delayed for this reason, so the member knows the delay is on the merchants end, not ours. As these transactions are paid to us, they are paid out to you. As stated, some merchants are delayed in paying the commissions to us.
AK
Amanda Kaye B.
Please refund the money you took out of…
Please refund the money you took out of my bank account then as I do not play computer games
Response from Hoopla DooplaAug 26, 2024
Hi Amanda...This review does not apply to our company, as we did not withdraw any funds from your bank account. We do not store bank account information on our site, nor do we deal with video games. if you could retract this review we would appreciate it, and good luck in finding the company who withdrew your funds. :)
T2
t2001
Read other neg views, stay away!
We realised we've just become the latest victim of this company after reading a string of neg experiences expressed here by other users. Please read them; the denial, delay and ultimately nonresponsive cs are all too familiar to us. If you read their cs reply here, it's one of those 3 tactics they've used. They missed the most recent payment date July 31 and then pushed it back to August 15, which again was a miss. Supposedly there was payment April 31, which did not come. Some of the cashbacks from 2022 were not issued in 2023 when there was more than 5, which was their minimum payment requirement. Specific inquiries were not addressed. They will only refer you to their faq's in their email replies (and only when they wanted to reply), which was not the least helpful. Only one person is handling their cs, someone named frank. It's curious that one of the positive views April2 2024 was written by the same named person. Not all email inquiries will be replied to. He arbitrarily chose which email and which questions to reply to. But since he's the only one handling cs email, there's no escalating the issue up the chain.
If you see the way a company rep's reply attitude towards customers written complaints is uniformly: deflect, deny or even admonish, as shown here to many others, instead of offering apology and remedies, that's a big red sign saying: Stay away.
Response from Hoopla DooplaAug 20, 2024
We pay our members quarterly, based on transactions in their account that have cleared 90 days. If a member has transactions that have met this criteria, and their balance is above our minimum payment threshold, their cleared balance will be paid out at our next pay period. This is is complying with our merchants terms, to allow for returns and potential fraudulent orders.
In addition, all members must make sure your payment information is up to date in their account at all times.
RE
Reza
Holding cashback
I have a cashback in my account. They claim to pay quarterly.My shopping trip was confirmed from February.
So where is my cashback? .
Holding cashback without any reason.
Updated :
Finally, I got my cashback on Nov 6th,
Thank you.
Response from Hoopla DooplaAug 20, 2024
The member was informed via our ticket support system that the transaction had not yet been paid out to us at the time of sending out our cash back payments, and that it will be paid out at our next payment run in October. According to our Terms and Conditions, we pay our members quarterly baes on transactions in their account that have cleared 90 days.
EDITED 11/6/2024: The member was issued a large payout on 11/5/2024, as promised. The payments were processed by the end of October and take some time to deliver.
BH
Badr H.
Misleading Cashback Promises and Poor Customer Service
I bought CyberGhost VPN because they promised an 80% cashback. However, I only received 30%, and then even that was taken back after two days. I sent multiple emails asking for a solution, but no one responded. I regret trying a new cashback platform.
Response from Hoopla DooplaJul 28, 2024
Badr, Our terms for Cyberghost clearly state "80% applies to monthly subscriptions. Cash Back of 30% applies to annual subscriptions." This applies to your purchase that was made less than 48 hours ago, and then reversed by the merchant less than 12 hours ago. Your false claims and implications that customer service has been ignoring you are completely uncalled for and untrue.
HJ
Hamza J.
Scam, Holding cashback since january 2024
I have cashback in my account. They claim to pay every 3 months now it's been almost 6 months but no cashback has been received. If the excuse is that the merchant didn't pay then for context I would like to add that that merchant pay next month of purchase. I have used this merchant through other cashback website too. so yes hoopla hoopla is holding my funds for no reason
Response from Hoopla DooplaJul 1, 2024
Hamza,
We apologize if you were confused by our terms, which are clearly stated on our website. Your purchases are across many merchants, not 1 as your message implies, and they are not all 6 months old like your message states. We have reviewed your account in detail, and you did not have a sufficient balance for our last payment run. But good new: I can confirm that your entire balance of $7.50 will be paid out during the July payment run, in accordance with our terms. Thank you for shopping with us, and please review our terms and your activity before making false statements publicly.
