Suspended my account after waiting months for my first payout. Emailed customer support who have just ignored me. Avoid. Use rakuten instead if you want to get paid out
GM
Gerard M.
Scam
Scam. Will not pay
IA
I aM D.
Confirmed cashback unpaid for months — no clear explanation
I have been using Hoopla Doopla for AliExpress purchases since January 3, 2026, and I am extremely disappointed with the way my cashback has been handled.
My account shows a significant confirmed cashback balance. My transactions are marked as Confirmed, I have exceeded the minimum payout threshold by a very large margin, and my PayPal payment details are correctly entered and up to date.
Yet, after many months, I have still not received my money.
When I contacted customer support asking for an explanation, instead of receiving a clear account-specific answer, I was given what appeared to be a generic response about quarterly payments, the 90-day period and the minimum payout threshold.
That explanation does not address my situation.
Many of my transactions are already several months old and have long exceeded the stated 90-day requirement. The balance is confirmed, the payment method is correct, and the minimum threshold is clearly not the issue.
I specifically asked Hoopla Doopla to explain:
why my confirmed cashback was not paid,
what amount is currently eligible for payment,
which transactions, if any, are supposedly not eligible,
and why they were not included in the previous payment period.
So far, I have not received a satisfactory explanation.
For a cashback company, actually paying customers the cashback shown as confirmed in their accounts is one of the most fundamental parts of the service. Having a substantial confirmed balance sitting unpaid for months, while receiving vague and generic explanations from support, is simply unacceptable.
At this point, I have lost confidence in Hoopla Doopla's payout process.
I have preserved screenshots of my account balance, confirmed transactions, payment settings and all correspondence with customer support.
I am now making this matter public because my attempts to resolve it directly have not resulted in a clear explanation or payment.
I strongly advise anyone considering using Hoopla Doopla for larger purchases to be extremely cautious until they have successfully received their own cashback payments.
Hoopla Doopla has informed me that I am supposedly due a payment at the end of October. I will therefore wait for them to honour that statement.
If my cashback is paid in full, I will update this review and clearly state that the issue has been resolved. If it is not, I intend to escalate the matter further and document the entire case.
Until then, my experience with Hoopla Doopla's payout process has been extremely disappointing.
JS
Jared S.
Didn't track sign to company and then…
Didn't track sign to company and then ghosted me. Stick to rakuten
BC
Brian C.
Straight up thieves
Straight up thieves! I made them so much money! They paid me for a year or 2, and then decided when they owed me about $225 last year, they'd stop paying me. First the PayPal transfer didn't happen on the date it should, and now when I try to log in, I get an account suspended prompt. And get this, I can't even click the contact us link, as it says the same thing. All I EVER did was make them money, as I spend about 3 grand or more on Ebay a month. I was using them, as they had the highest Ebay payout, until they didn't out of nowhere. The last check I got from them was about 3 or 4 months late, as their "system was updating". There is also just ONE customer service person (I believe its Frank)? They were dumb when screwing me, as I'm guaranteed free money for them every month. They are by far the most shady cashback site I've ever dealt with. I hope they enjoy my $225. Unbelievable... and scummy!
I will stick to Mr Rebates, Rakuten, or Ibotta. As a all American used to say... "They can stick it brother". STAY FAR AWAY!!!
Response from Hoopla DooplaAug 3, 2026
Brian, Your account has been reactivated. :)
Over the past few weeks, along with other cash back websites in the industry, we have been dealing with a fraud issue and had to compromise a small handful of our member accounts. This was due to the brands alerting us of possible activity. Your account was flagged in the audit.
SR
SRL
They suspended me out of revenge for opening a BBB complaint.
I used Hoopladoopla for some 10 months, far passing the payout threshold and time constraints but never got paid. No response from customer service. So I opened a Better Business Bureau complaint. They sent one message saying they were looking into it but nothing. The complaint closed unresolved, giving them a bad mark. Out of revenge they suspended my account with nearly $100 (plus the unpaid earnings from earlier).
LI
Lik
Scam…
Hoopla Doopla marked my cashback as paid, but no money ever arrived. They first claimed PayPal denied the payment, then changed their explanation multiple times. PayPal confirmed there was no actual payment attempt on my account. Months later, I still have not been paid. Based on my experience, this company should not mark payouts as completed unless the money has actually been sent.
ML
Memphis L.
Hoopla Doopla = Amazing
Hoopla Doopla was my favourite show when I was a boy!!! And still is!
