Henadz
Another try to reach HooplaDoopla
Another try to reach HooplaDoopla. Since August 1 2024 I haven't gotten any answers on my case in this system. Soon it will be 2 years. I got a very first answer where is a team member ask me to provide the details about the order. And then after a number of emails, I got a second answer (about half a year ago) that says "we are still waiting for the answer from the store". Guys, start using emails in your team and don't use doves/couriers on horses anymore - we are in 21 century and all messages can be sent and answered immediately. But anyway, even if you send a horseman with my ticket based on the longest way by United States roads, he should have gotten an answer about half a year ago. Can you check where he lost? Probably he needs some help on his long way?
Response from Hoopla DooplaAug 8, 2025
We are sorry to hear you are having this experience with us. All of our support ticket emails are typically responded to in the first 24-48 hours. If you have not received an update to your ticket, it is usually on the merchants end, as it can take weeks sometimes months for them to reply to inquiries, due to the high volume they get. As stated in our terms and conditions, we do our best to accurately post data that is sent to us from our merchants. Our support ticket systems it to allow our members to report missing orders. Once we submit them, we send you and update once we hear from them.