honiture.comReviews of honiture.com

Aspirateur balai acheté la batterie a tenu 1mois, le service client fait le mort, la seule réponse étant qu'ils m'envoient une nouvelle batterie qui arrivera sous 6 à 8 jours, 3 mois plus tard je l'attend toujours. Aucunes réponses depuis, aucun remboursement et aucun recours, une arnaque totale.

Non c'è stata alcuna risposta alla nostra richiesta di assistenza

I bought the S14 cordless vacuum cleaner. On the face of it, this looked like a great deal on Amazon. At the beginning, the vacuum cleaner worked well, no complaints!. But before the years warranty was up the battery started to suffer “battery death” and now only works for a few minutes before the battery dies. I reported this defect to the Company’s customer service team and they agreed to replace the battery under the terms of the one-year warranty. I then got an email confirmation stating that a new battery had been ordered and was coming from China. I was even given a “tracking” number for the new battery order and told that it would be delivered within 15-30 days. Needless to say, that was 8 weeks ago and still no battery. The “tracking” link does not work. I reported no delivery to the customer services team by email 3 weeks ago but have since never got a response. This makes me very suspicious of this company and I question the operational value of their Cordless Vacuum Cleaner. I will not be re-ordering their recent upgrade of this product unless their customer services explains to me why they have not replaced the defective battery despite them stating they would under the terms of their warranty. All that I can advise from my recent experience is that if you are considering buying this Cordless Vacuum Cleaner from this company, that you do your own research first before you decide to buy.

DUST BIN ON P14 IMPOSSIBLE TO FIT

I am updating my review to a positive one given customer service got in touch and offered to send me a brand new vacuum cleaner, therefore making me change opinion about the company. No complaints from me anymore.

Te mereces 5 estrellas por el gran producto, pero no te las pongo en el ultimo párrafo te lo explico de manera correcta y educada. El aspirador sin cable es excelente, si tienes animales en casa lo mejor de lo mejor. La potencia de succión muy buena. No levanta polvo, el tiempo de carga es un poco largo xo no hay problema porque la batería es desmontable. La diferencia entre escoba, mi antiguo aspirador con el honiture es abismal. Así que x todo esto y más la recomiendo. Problema, el servicio técnico es deplorable x no decir inexistente. La compré en enero del 2024 y en julio ya empecé a tener problemas con la batería. Necesito cambiar la batería pero no hay manera de contactar con ellos.

Everything was great until the mopping stopped working. I contacted them, I was sent a new water tank but it didn’t help and after that they are ignoring me for more than 2 weeks.

J'ai acheté un aspirateur robot HONITURE Q6 PRO en juin 2022. Depuis 15 jours il ne veut plus démarrer, il a toujours été bien entretenu, les connexions wifi sont bonnes. J'ai écrit 3 mails au service client sur leur adresse mail support , service client je n'ai toujours pas de réponse même pas un accusé réception !!! lamentable, escrocs, à bannir, si le siège était en Europe j'intenterais une actions en justice