honiture.comReviews of honiture.com

Honiture G20 Pro Robot hoover. Ordered 3 new parts (July 2025) one year after purchasing the hoover (July 2024). 2 of the parts arrived August 2025. Now in October 2025 and despite being promised the part would be sent in August, the final part I have yet to receive. Despite 5 chasing emails, a request for a response and either a refund or the part I have heard nothing back. No phone number to contact them. I am out of pocket, and to top it off the hoover has stopped working after 14 months. Shocking company, products and service. Avoid at all costs.

Bestellung einfach,Lieferung umgehend. Einfach stark

Vreselijk bedrijf! Ik heb al 7 keer een contactformulier ingevuld omdat ik de stofzuiger wil retourneren. Je krijgt geen enkele reactie en verder zijn ze ook niet te bereiken. Zou hier niet bestellen !

Je suis extrêmement mécontente J’attends une réponse de leur part Mon aspirateur acheté presque 300€ il n’y a meme pas deux ans m’a lâché sachant qu’entre temps j’ai dû déjà racheter une brosse Au vu du prix je m’attendais à mieux Et attends un geste commerciale ou remboursement

Got the g20 pro, it did work, especially with pet hair. The suction power is strong. The App is simple to control. The battery life is decent, but could be longer for larger homes.

Please stay far away from this Chinese company that has very deceptive return/refund policy information on its website, no customer service phone number, and totally unhelpful off-topic responses to email inquiries and requests. In mid-August, 2025, I made the mistake of ordering the P7 Pro cordless vacuum directly from Honiture. as it wasn't available from Amazon at the time. My wife and I are in our 80s, and needed a lightweight vacuum. Unlike most websites, Honiture's doesn't disclose the product weight, and we were shocked at the almost 10 pound weight of their P7 Pro model. We only opened the box to assess the weight, but everything remained as is and unused. I immediately emailed Honiture about the situation and requested a label and information to return their vacuum. Honiture's website stated "30-Day Guarantee.... Full refund if undamaged Honiture goods within 30 days." Honiture promptly replied that no returns or refunds are possible if the package was opened (however slightly), and that their website was updated regarding opened packages, which was definitely not the case when I purchased their vacuum 2 weeks prior! Honiture's website also promoted a price-matching guarantee. I then found on Amazon (which 3 weeks earlier wasn't showing the P7 Pro) a much cheaper price of $129.99, which I sent to Honiture and requested a price match.....it's been over 2 weeks, and no response from Honiture. Buyers beware!

I happened to catch this website and since the price was not high, I placed an order to give it a try. The T10 robot vacuum has smart obstacle avoidance and can clean along walls and in corners without missing a spot. Hair doesn’t get tangled, operation is intelligent and simple, and it has strong battery life with auto recharging.

Terrible company. Product has broken down after a matter of months, and they won't respond to my emails.