honiture.comReviews of honiture.com

Mon robot aspirateur Q6Pro acheté sur Amazon a fonctionné correctement les premiers mois. Ensuite problème de connection. Je contacte le service après vente qui m'envoie une nouvelle batterie --> rien à voir. Les problèmes persistent mais je n'arrive quand même à faire fonctionner le robot tant bien que mal. Après moins de deux ans d'utilisation (prix d'achet >400€), le robot refuse de fonctionner. Le service après vente ne répond pas. Plusieurs mails envoyés et formulaires via le site. Aucune réponse. La garantie n'est valable que pour un an. PS: ils offrent des cadeaux aux personnes qui achètent leurs produits pour qu'ils écrivent des avis élogieux sur leur marque. Cela veut dire assez.

Great service fast delivery and quick to respond to the query I had first time in purchasing from them would be again.

Very happy with our X7 vacuum ,easy to assemble , nice and light with good battery run , happy to recommend

Great customer service and the vacuum is as amazing as they say def 5 stars. Get one you won’t regret it.

I ordered a robot vacuum and Honiture sent me an entirely different brand of vacuum , one that is not even on their website. After researching the random item (Vyzzle), I find that it typically sells on Amazon for $100 less and is an inferior product. I have attempted to contact customer service every other day for the last 10 days so they can rectify the issue. They do not call back. If I ever get my money back I will definitely not order from this company again. Updated review (one month later) - When customer service finally got in touch with me, they told me it is the same vacuum with just a different name on it and they offered to price match the vacuum they sent me with Amazon's price of the Vyzzle. I accepted and am happy with the Vyzzle vacuum they sent me. I really don't know if it is a rebranding of the Honiture or not, but it does work well. The Honiture I bought several years ago is a good vacuum, so there's that for what it's worth. However, I don't care for companies that send a different product than advertised, and I also do not care for companies that make it hard to talk to customer service. In the end, they made it right, refunded the money, and I got a decent vacuum. Therefore, 4 stars as an average (3 on customer service and 5 for product)

Great customer service.

I want to share my honest experience with this purchase, particularly because the company offered me a discount in exchange for a positive review. The order arrived incorrect: I received a different vacuum model than the one I purchased. When I reached out to customer service to resolve the issue, my inquiries went unanswered, and follow-up attempts were similarly ignored. As a result, I am out approximately $200 with no functional resolution. I would caution prospective buyers to weigh this experience carefully, especially given the company's apparent practice of incentivizing positive reviews while failing to honor basic post-purchase support.

Very much appreciate the timely assistance and satisfactory solution provided by the sales support team at Honiture. Highly recommended.