honiture.comReviews of honiture.com

I purchased the Honiture X7 cordless vacuum cleaner in September 2025 and by the end of the year the flexible hose in the foot had broken. I contacted Honiture via the company I bought it from (Snapbuy UK) and was told to order a new foot (for an extra £40) for which they would reimburse me. Of course I didn't fall for that trick and now I am stuck with continuously chasing both Snapbuy and Honiture and not getting anywhere. It is now May 2026 and after a few emails saying “we’re working on it” still nowhere. Complete waste of money which is a shame as when it was working, the vacuum cleaner was pretty good.

Exceptional experience

I researched the P7 Honiture cordless model in detail and over time. I wanted to be sure. I looked at several other similar machines but kept coming back to the P7 Honiture. Furthermore, I received every courtesy from Honiture and prompt responses to my queries. I am now looking forward to receiving the P7 shortly. I am very happy to award 5* as the positives in my research on the P7 and the customer service I have received from Honiture; deserves that level of 5*. I have no doubts at all that the product P7 will perform as expected; above expectations.

Their support is really good, honestly better than I thought it would be. Super fast responses too.

Il ne suffit pas de vendre, il faut aussi assurer le service après-vente s'il y a lieu. J'ai donc été agréablement surprise de la rapidité de réaction du service. C'est assez rare pour le signaler. Merci de leur efficacité.

Extremely disappointing experience with Honiture. I received a Honiture robot vacuum as a gift and from early on had issues with the unit. I later ordered a replacement part directly from Honiture, but they sent the wrong item, which still did not fix the problem. As a result, the vacuum has mostly sat unused collecting dust. I contacted customer service multiple times through their listed email addresses and received no meaningful help for a long time. Only after posting a review did someone finally respond. After weeks of back-and-forth, providing photos, proof of purchase, shipping details, and other information, I was led to believe a replacement would be arranged. Instead, they later claimed they could not verify the purchase and then offered only a discount on buying another unit. They also asked for my negative review to be removed in exchange for assistance. That is not proper customer service. A customer should not have to chase support for months, provide endless information, and then be asked to spend more money to replace a defective product. Based on my experience, I would strongly recommend looking elsewhere if you are considering buying a robot vacuum.

Bought the P7Pro. The tube was broken on the first one, but customer service made it right — sent a replacement and three extra HEPAs. No complaints so far.

Wo ist unser Staubsaugerroboter ? Wir bestellten schon vor 1 Monat!!!