honiture.comReviews of honiture.com

We bought the X7. it doesn't fit together well. We could not clean the filter and eventually got it apart. there are no instructions of use. We broke the filter and then tried to contact the customer service. there are no phone numbers and have sent 4 messages which have not been responded to. their back up service is no existent but they bombard you with marketing stuff and ignore "unsubscribe" Rubbish company and poor product

Update on recent experience with this company. I recently submitted a review explaining that the customer service was awful due to lack of correspondence. After putting this review on trust pilot I immediately received an email apologising for not replying. I have since had lots of correspondence back and Danny, who has been dealing with my case has been extremely helpful and understanding of the situation. The case is not closed but we trying to find a solution to the problem with the cleaner which is all I wanted in the first place. Honiture have, so far been extremely helpful and hopefully the issue will be resolved soon.

Buen servicio de atención al cliente. El robot G20 Pro aún no puedo valorarlo bien, pero he repetido marca porque ya tenía el G20 y estaba satisfecha. De momento funciona bien, buen nivel de succión. El tema del fregado es que casi no sale agua del depósito, por eso no le pongo 5 estrellas.

Bought a cordless X7 model December 2025, very happy with its performance and value for money. Unfortunately a fault developed April 2026 and I contacted customer support who were very helpful, a replacement part was dispatched very quickly and I’m very satisfied with service provided.

I had tried to contact re. a Honiture V8 Pro Robot Vacuum which wont start up. I had sent 2 emails a couple of weeks apart, through the customer portal of the .com website, without any response. Thankfully Honiture responded to my complaint here, and offered this contact address: help01 @ honiture . com (ignore spaces) Honiture responded to my emails at that address and after detailing the problem and error code encountered, they then offered a replacement unit, which I accepted. It is a different model, with lessor performance, but a new warranty, so I am satisfied with the outcome.

Netter Kontakt und hilfreiche Tipps. Das Problem konnte gelöst werden

I ordered a G20 pro vacuum cleaner from their website and it didint come on the time I expected. I tried to contact them multiple times to return the product, but they did not even reply me back.

Bonjour, très déçu par cet aspirateur vu le prix. Il ne se connecte plus, ne sort plus... J'ai beau réinitialisé le wifi il ne se passe rien. Impossible de se faire dépanner. C'est honteux.