honiture.comReviews of honiture.com

Had a problem with the vacuum and quickly fix the problem. Very happy with the results

I have a Dyson and this vacuum works just as good for a fraction of the price. I haven’t had it very long, but so far I’m loving it.

My son ordered my Honiture P7 Pro for my birthday on 11th of May 2026. The order was delayed, so I was offered additional roller brush as a compensation-still haven't received it!. As soon as it arrived on 27th of May I realised that It is not what I was expected- the battery runs down really quickly even on the medium power setting , The sunction power is quite low.it doesn't perform great on carpets as well. It is ok for hard floors. I decided to return it and this is where trouble started. I have done everything what I was advised on the email I received several times,so I can improve the sunction- checked the dustbin if it fits properly, checked the roller brush ect. Nothing worked. Then they made me an offer if I keep it they will give me one more brush and filters. I wanted a return. And the answer was I will get only 60% of my money ,as it has been used!!! Once to try it! How I suppose to know whether I like it or not if I don't try it! Ask me for a video. I sent it and since the,almost a month I have no reply or any other form of communication from them. So, I have a hoover that I am not happy with and not even the promised extras! Think twice before you order from this company!

Im very happy with this purshase,its great price and quality balance.thank you

They will Replace my charger for my hoover I’m going to be able to hoover up the dust mites that I’m allergic too. Thank goodness

Response to my review of 27th June: wwwdottrustpilotdotcom/reviews/6a3ecffd02d7c3d3f6cfe8ef?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail Honiture say that a refund was not provided because the faulty product (admitted by your company, by email) was outside of a six month purchase. Please see evidence of correspondance that it was within six months. Complaint 26th May 2026 (after trying several times with no response, previously by email and on line.) Purchase 30th November 2025. On 2 Jun 2026 03:12, Honiture help01athoniture.com wrote: Thank you for your message, and thank you for deleting the reviews – I truly appreciate your cooperation. I will now apply for the full refund of €163.77 on your behalf. The refund should be processed within one business day. Once it has been completed, I will send you a confirmation screenshot as proof. Please note that after the refund is initiated, it may take an additional 3 to 7 business days for the funds to appear in your account, depending on your bank's processing time. Thank you again for your patience and understanding. Best regards, Danny From: Honiture help01athoniture.com Date: 29 May 2026 04:28 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot. Thank you for your message, and I completely understand your frustration. Before I proceed, may I kindly ask — if I am able to secure a full refund for you, would you be willing to remove all the negative reviews you have left about Honiture? If you agree to this, I will do my best to apply for the refund on your behalf. Thank you for your understanding. I look forward to your reply. Best regards, Danny Date: 27 May 2026 10:00 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot. To: Honiture help01athoniture.com Dear Danny, Thank you for your prompt reply, no I do not wish for a replacement. I no longer have confidence in your product or customer support service. I would like a full refund of 163.77€ to my account with which I paid for the faulty unit and additional parts. As I said before, happy to return all items, if you let me know where to leave them, for your collection, at your cost. Thank you in advance. Forwarded message ---------- From: Honiture help01athoniture.com Date: 27 May 2026 03:15 Subject: Re: Re: No after care response at all! Escalated to an honest review on trust pilot: Thank you for your message, and I'm truly sorry for the frustration and disappointment you've experienced. I completely understand why you feel this way, and I appreciate that you've taken the time to provide the video and order details. Our engineering team has reviewed your case and confirmed that the issue is with the main unit. We can send you a replacement main unit — please note that it will be shipped directly from our overseas warehouse, so delivery will take approximately 15 days. If you are willing to accept this replacement and delete your negative review once the issue is resolved, could you please confirm your current shipping address, or let me know whether the address we have on file is still correct? Thank you again for your patience and for giving me the opportunity to help. Best regards, Danny Danny from Customer Service Team Honiture – Smarter Home, Better Life. help01athoniture.com On 26 May 2026 19:13: To Whom it may concern, After the attached review was posted, it is now five months after purchase and the vaccum no longer works at all! Sounds like the motor is going. Video attached in second email. Have cleaned all filters. Bought new metal filter...another 20€ in your company purse. Battery fully charged. If you want your product back, I am very happy to return it to you but at no further cost to me! Send the refund, total: 163.77€ to the credit card used to purchase Yours sincerely, 29.06.2026.... I am still waiting for 143.40€ from Honiture! They have my card and bank details.

Very disappointed. The robot vacuum failed within the 2-year warranty period and is now stuck on "Waiting for command" with 0% battery. It announces that it is charging, but the battery never increases. I tried every troubleshooting step recommended, including cleaning the charging contacts, resetting the device, and leaving it to charge for over 24 hours, but nothing worked. I expected a product like this to last much longer. I'm hoping the company honours its warranty and resolves the issue promptly.

Excellent customerservice. Hardly beatable from any other company. Anxious to explore the actual product. I expect the same level of quality….