Honest PawsReviews of honestpaws.com

Genesis was simply amazing, caring, thoughtful and without hesitation cancelled my subscription that I accidentally hit when I ordered. Most companies argue, won’t do a thing to change the situation. This company went above and beyond. The best customer service I’ve received from a company ever!!! And I’m serious. Genesis, you are a compassionate soul! :-)

I would NEVER order from this company EVER again! They are NOT HONEST. I paid $10.99 for 1-3 day business shipping and I’m not even expected to get my product until 1 week later!!! I called customer service and they offered no resolution at all and gave some fake excuse how this is acceptable!!

I placed a single order for some CBD tincture for my dog and got stuck with a subscription I didn’t ask for. I gave the company a chance to make it right and they refused. There’s nothing honest about Honest Paws. Avoid like the plague.

Tincture I purchased did not have labs available in the drop down. I spoke with Chrissie regarding this, within 2 days of initially reaching out she had the labs sent to me for the batch I had obtained. Her service, attention to the matter, and compassion towards my faithful furry companion. Gold star for Chrissie!! As for the product, too soon to tell if it is the perfect fit for my sore furry friend. I am very pleased to see the lab work is being done and the levels look fantastic. Good job!

I truly had wonderful customer service, I had a small issue where the address was incorrect and my package never arrived to my home ,so I emailed Miss Chrissie and her response was almost immediate, which I was actually really impressed. She was very kind, understanding and quickly resolved my issue and even gave me a courtesy package for the troubles. To have any company, especially a small business that is trying to help our loved furr babies, go above and beyond to help their customer out the way that Chrissie helped me- I will stay a loyal customer. I recommend this company to anyone who has a pet they love and cherish and want to keep active and healthy !

Wheres my order

My Mr. Purr was almost crippled in his back legs, He couldn't climb up on the bed or his climbing tower. We thought we were going to have to get expensive injections from the Vet so we said it can't hurt trying this product. It has given him his life back. I cannot believe how well this worked. Thanks Honest Paws, and thank you for being so patient with me, I know we got off to a rough start but you won me over. Sorry for being so grouchy...

Received email about next product shipment with the option to “skip”. I clicked that option. A week later I received a email saying product had shipped. I tried calling 3 times and sent 2 emails to stop shipment and cancel my account. Received a call today about this. They originally couldn’t find my account. After several tries they located. The person on the phone stated they had “spoke” to me about refunds. That is not true. They never spoke to me. On the phone now they said I would have to pay to return the item I previously told to skip and they shipped anyway . Their admin process is completely unsatisfactory making up calls and contacts that never happened. I highly do NOT recommend THIS COMPANY.