Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Tonya
Polite, helpful, took care of skipping autoship for a month.
Response from Honest PawsAug 17, 2023
Thank you for your kind words! We're pleased to hear that our team was able to assist you by skipping the autoship for a month. If you ever need further assistance or have more questions, feel free to reach out. We're here to help! ~From Your Honest Paws Family 💖🐾
Jannike A.
Super responsive when I asked to cancel my subscription!
Response from Honest PawsAug 17, 2023
We greatly appreciate your feedback! It's wonderful to know that our team was quick to respond and assist you with your concern. If you ever reconsider us again or have any other inquiries, please don't hesitate to reach out. We're here to help in any way we can. Thank you for giving us the opportunity to serve you! ~From Your Honest Paws Family 💖🐾
Nevinas M.
Honest Paws is exactly that! They are there when you need them to help your pup out- like my Nevina. And when you realize you need to spread the automatic order - the change is easy and not time consuming- which is huge for me!! Thanx
Response from Honest PawsAug 16, 2023
Thank you so much for your kind words and for choosing Honest Paws for Nevina! We're thrilled to hear that our team has been able to assist you and that our subscription order system has been convenient for you. Your satisfaction and your pup's well-being are our top priorities. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and your fur baby every step of the way. Thanks again for your lovely feedback! ~From Your Honest Paws Family 💖
Laurence S.
Response was quick, informative, and professional
Response from Honest PawsAug 16, 2023
Thank you for your kind words and feedback, Laurence! We're delighted to have been able to assist you quickly and professionally. If you need anything else or if you need further assistance, don't hesitate to reach out. Your satisfaction is our priority! ~From Your Honest Paws Family 💖
Nathan J.
I entered my shipping address incorrectly. I emailed customer support and was put in contact with Miriam Ramirez. She quickly got my address updated and a new bottle of shampoo shipped to me all in the same day!
Response from Honest PawsAug 16, 2023
We're thrilled to hear about your positive experience with Miriam! Thank you for sharing your feedback. We're fortunate to have her on our team, and we'll make sure to pass along your kind words. If you ever need assistance in the future, please don't hesitate to reach out anytime and we'll be more than happy to help. We appreciate your support and we hope that the product is working well for your pet! ~From Your Honest Paws Family💖
Natalie
My customer service representative listen to my concerns and tended to the issue. Thank you.
Response from Honest PawsAug 16, 2023
Thank you for sharing your experience with us, Natalie! We're glad to hear that one of our team could address your concerns and assist you. If you ever need assistance again or have more questions, please feel free to reach out. Your satisfaction is important to us! ~From Your Honest Paws Family 💖🐾
MP
Provided walk through tutorial via Loom, and when I needed further assistance the agent was able to resolve my issue. Wonderful customer service.
Response from Honest PawsAug 16, 2023
Thank you for sharing your positive experience with us! We're happy to hear that our video guide and one of our team could help you effectively. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help every step of the way! ~From Your Honest Paws Family 💖🙏🏻
Margaret D.
Company was quick to respond and took care of problem immediately. I appreciate they did not waste my time.
Response from Honest PawsAug 16, 2023
Thank you for your feedback, Margaret! We're pleased to have been able to address your issue promptly and efficiently. Your time is valuable, and we're committed to providing timely solutions. If you ever need assistance again or have more questions, feel free to reach out. We're here to help! ~From Your Honest Paws Family 💖🐾
