Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Anna-Maria S.
Always have had a good experience making changes to orders.
Response from Honest PawsSep 21, 2023
Thank you for sharing your feedback with us, Ann-Maria! We're glad to hear that you've had a good experience with our team. Let us know if you ever need anything else We're here to help! ~From Your Honest Paws Family💖🐾
Patricia W.
I’m a new Honest Paws client. This was my first auto delivery. I received a message that my order was delivered. When I didn’t receive it I was concerned. I contacted Honest Paws and they followed up immediately. The order came the very next day. Apparently the original message meant my order was delivered to my post office and out for delivery. All is great and the customer service was exceptional.
Response from Honest PawsSep 21, 2023
Welcome to Honest Paws, Patricia, and thank you for sharing your experience with us! We're glad to hear that our team promptly followed up and assisted you with your initial order. Your satisfaction is our top priority, and we're here to make sure everything goes smoothly for you. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us! ~From Your Honest Paws Family💖🐾
Marla O.
Oscar made my phone experience so unstressful. He clearly listened to my issue and adjusted my order easily. Phew.
Response from Honest PawsSep 21, 2023
Thank you for sharing your experience with us, Marla! We're thrilled Omar made your phone interaction stress-free and adjusted your order seamlessly. Our team is dedicated to ensuring our customers feel heard and taken care of. If you need anything else, please feel free to reach out! ~From Your Honest Paws Family💖 🐾
Concepcion S.
Customer service representative was very helpful and courteous.
Response from Honest PawsSep 21, 2023
Thank you for sharing your experience with us, Concepcion! We're glad to hear that our team met your expectations. We're committed to maintaining excellent service, so please feel free to reach out if you need anything. We're here to help! ~From Your Honest Paws Family💖🐾
Stefanie C.
Email support is always responsive and helpful.
Response from Honest PawsSep 21, 2023
Thank you so much for sharing your experience, Stefanie! We're glad you are satisfied with our service and please know we're here whenever you need us. ~From Your Honest Paws Family💖🐾
Maddie-Ellie-Mae
Very easy to work with. Very helpful and made sure that I was happy. Love their products and highly recommend them.
Response from Honest PawsSep 21, 2023
Thank you so much for sharing your experience with us, Maddie! We're happy to hear that you're satisfied with our service and products. Making sure you're happy and satisfied is our top priority, and we appreciate your recommendation. Feel free to reach out if you need anything else! ~From Your Honest Paws Family💖🐾
Am
Did not wait long to speak with a customer service representative. Omar was professional, friendly and able to resolve the problem with my order.
Response from Honest PawsSep 21, 2023
That's great to hear! Thank you so much for sharing your experience with us. We aim to provide professional and friendly service while quickly resolving any issues, and we're glad Omar delivered he's truly one of our best. We'll surely share this feedback with him and the team. Feel free to reach out if you need anything else! ~From Your Honest Paws Family💖🐾
Diane
Good customer service but impossible to find the phone number or email address on the website. I had to revert to Google to find the number.
Response from Honest PawsSep 20, 2023
Thank you for your feedback, Diane! We're glad to hear that you had a positive experience with our team. We'll take your feedback about the visibility of our contact details on our website into consideration to make it even easier for our customers to reach us in the future. If you ever have more questions or need assistance, please don't hesitate to get in touch. We're here to help! Thank you once again for giving our product a chance. ~From Your Honest Paws Family 🙏🏻💖
