Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Scott G.
My question was answered quickly and professional Thank you
Response from Honest PawsMar 13, 2024
Thank you for your feedback, Scott! We're glad we could assist you promptly and professionally. If you have any more questions in the future, don't hesitate to reach out. We're here to help! ~From your Honest Paws Family 💖
Karen A.
Easy to order, sales person was great.
Response from Honest PawsMar 13, 2024
Thank you so much for sharing your review with us. We're happy to hear you're satisfied with our team and service. We hope the product works well for your pet. If you need anything, feel free to reach out! ~From your Honest Paws Family 💖
Katie S.
I like the company but I don't like the new biscuits. They're a lot harder for my dog to chew and I can't get the soft ones because they're peanut butter and she won't eat that flavor.
Response from Honest PawsMar 14, 2024
Thank you for sharing your feedback with us. We appreciate your support for our company. We're sorry to hear that the new Well Bites didn't meet your expectations. We're constantly working on improving our products, and we'll take your comments into consideration. Keep an eye out for our new Well Bites, and we'll make sure to update our website for those. Please feel free to reach out if you need assistance or have any questions. Your satisfaction is important to us, and we're here to help in any way we can! ~From your Honest Paws Family 🙏🏻
Deborah L.
The personal touch and quick response to my needs was very impressive. I will work with Honest Paws in the future and feel confident about the service I will receive. Thank you Antonio!
Response from Honest PawsMar 13, 2024
Thank you so much for sharing your experience with us! We're happy to hear that you found our personal touch and quick response impressive. It means a lot to us that you'll be sticking around and trusting us in the future. If you ever need anything, Antonio and the whole team are here for you! Thanks again for choosing Honest Paws! ~From your Honest Paws Family 💖
Missy P.
Miriam was fantastic! Friendly and efficient. She took care of my issue promptly. Thank you!
Response from Honest PawsMar 13, 2024
We're absolutely thrilled to hear that you had a great experience with our team, and we're glad Miriam could assist you promptly! Thank you so much for your feedback. If you ever need help again, just give us a shout. ~From your Honest Paws Family 💖
Diane L.
Quick delivery. Beautiful packaging and quality product. Website is difficult to use….will never save my account info. I need to checkout as a guest each time.
Response from Honest PawsMar 14, 2024
Thanks for sharing your experience with us! We're glad you liked the quick delivery, our packaging, and the quality of our products. We're so sorry for any hiccups online and would love to help you with this. We reached out to you via email. Please don't hesitate to respond. Thank you for your trust in our product. ~From your Honest Paws Family 🙏🏻
Brian T.
At the end of my purchase experience, I was presented with what I thought was a confirmation. It was in fact an upsell that I inadvertently clicked on. Worse yet, there was no confirmation that I was buying something in addition to my order. In the end, customer service made it right but not after having to push back on returning a product I did not want but also pay for shipping to return it.
Response from Honest PawsMar 14, 2024
Thank you for sharing your feedback, Brian. We're so sorry for any confusion during checkout. Rest assured we're working continuously on our site to make sure our customers have a smooth experience on it. But we're still glad to hear one of our team was able to help you. If you need anything else, just let us know. Thank you for giving our product a chance. ~From Your Honest Paws Family 🙏🏻
Kimberlee T.
Great product for my older dog with beginning stages of arthritis and anxiety.
Response from Honest PawsMar 12, 2024
Thanks for sharing your experience with us! We're glad to hear that our product is helping your older pup with joint concerns. If you ever need more, just give us a shout. Here's to more tail-wagging moments! ~From Your Honest Paws Family 🙏🏻💖
