Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

2,736 approved reviews, newest moderated first

William W.
Apr 17, 2024
Shipment
On previous order you sent me a shipment without me ordering it. I DO NOT WANT THAT TO HAPPEN AGAIN. If that happens again I will discontinue my business with you. One thing i might suggest is a change in shipment methods. It takes about 2 weeks to get my order. To me that is excessive.
Response from Honest PawsMay 7, 2024
Thanks for taking the time to share your feedback with us. We apologize for any inconvenience caused by the auto-refill order. Further checking, when you initially placed your order, you chose a subscription option with a 15% discount and free shipping, which triggered the auto-refill. However, we completely understand your preference for a one-time purchase only. Rest assured, customers always have the option to choose a one-time purchase online to avoid accidental orders. Regarding the shipment time, we'll definitely consider your suggestion as we aim to improve our service. Thanks again for your feedback, and we hope to serve you in the future better. ~From Your Honest Paws Family 🙏🏻
Report
Sean A.
Apr 17, 2024
Great and quick customer service
Great and quick customer service
Response from Honest PawsApr 18, 2024
Thank you for sharing your experience with us. We're so happy to hear that you found our customer service quick and great! This is always our goal. If you need anything else, feel free to reach out! ~Genesis 🐶
Report
Melissa H.
Apr 17, 2024
Honest Paws CBD oil has been a…
Honest Paws CBD oil has been a lifesaver. Our eplileptic dog has gone from having seizures every 10-20 days to a record 58 days seizure-free. Truly grateful for Honest Paw's full spectrum CBD oil. It's changed our lives!
Response from Honest PawsApr 18, 2024
Thank you for sharing your experience with us, Melissa! We're thrilled to hear that our CBD oil is making a positive difference in your pup's life. We're honored to be a part of the journey! ~Genesis 🐾
Report
Rebecca W.
Apr 17, 2024
Company ships using DHL which is…
Company ships using DHL which is notoriously awful and has terrible tracking. They do not disclose they use this service as far as I can tell. I ordered CBD on the 12th and DHL isn’t expected to deliver until the 24th… or, rather USPS that DHL will hand off to. Why not ship USPS to begin with? Meanwhile, I use CBD to help manage my nearly 15 year old dog’s osteoarthritis pain. I thought I would try a new company as they seemed a little less pricey. Not only did I almost get tricked into a subscription service but now I will be out an important part of my dog’s pain management. I’ll be sticking with Luce Farms from now on.
Response from Honest PawsApr 19, 2024
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the shipping and tracking process. We understand the importance of receiving your order promptly, and we aim to ship orders as quickly as possible. While we always aim to ship orders promptly, orders placed on Thursdays before 1 pm CST are fully processed on Fridays and typically shipped on the next business day. Your order was placed on the afternoon of the 11th of April and fulfilled the next day, with estimated delivery within the specified business days as per the chosen shipping method. We use DHL for shipping, and while we understand that tracking can sometimes be challenging, we assure you that we always aim to provide the most accurate information available. We've reached out to you via email to assist you further with your order. Please don't hesitate to respond if you have any questions or concerns. ~From Your Honest Paws Family 🙏🏻🐾
Report
Bonnie B.
Apr 17, 2024
My dog LOVES this!
Shipping is always efficient and quick. My dog loves this product, Calm. He has anxiety and this calms him right down He weighs15 lbs and, I use half a dropperful during the day to calm him. At night for bedtime, he will come and get me if I forget his dosage lol. He gets a full dropperful for bedtime and sleeps like a baby throughout the night. We get sleep, he gets sleep. Win, win. Thanks for making a great product!
Response from Honest PawsApr 18, 2024
We're so happy to hear that you are happy with our shipping process and that he's a fan of our oil! We're especially glad to hear that everyone is getting some good rest. Thank you for choosing Honest Paws. If you need anything else, please feel free to reach out! ~Genesis 🐾
Report
Marshall P.
Apr 16, 2024
Peanut butter
Great product, and customer service.
Response from Honest PawsApr 18, 2024
Thank you for your feedback, Marshall! We're thrilled to hear you enjoy our peanut butter and had a great experience with our team. Remember, we're always here to help, so don't hesitate to contact us if you need anything else. ~Genesis 🐾
Report
Doreen O.
Apr 16, 2024
You guys are the best!!
You guys are the best!!
Response from Honest PawsApr 18, 2024
Thank you so much for your review, Doreen! We're thrilled to hear that you are happy with our products and service. Your business and feedback mean a lot to us. If you have any more thoughts to share or need anything in the future, please don't hesitate to reach out. We're always here for you! ~Genesis 🐾
Report
C jennifer B.
Apr 16, 2024
Amazing product
Amazing product - great customer service
Response from Honest PawsApr 18, 2024
Thank you for your review! We are delighted to hear that you are satisfied with our products and service. If you need assistance in the future, please feel free to contact us. We are always here to help! ~Genesis 🐾
Report