Honest PawsReviews of honestpaws.com

I very much appreciate your prompt response to my concern and willingness to correct my issue.

When my very old dog could not or would not use the product, I was given a refund and the agent was extremely nice about it. That's how you do business

While I think the calm bites work well, their subscription service is a ripoff. The longest period for a subscription is every 60 days and you do not receive a notice BEFORE it ships. My dog gets one mini per day. A bag last a long time. I purchased 3 bags to avoid shipping charges. Now I have a subscription for every 60 days. There is no way I need another 3 bags 60 days later. If they had notified me, I would have delayed the subscription. BUYER BEWARE!

This is not at all the review I thought I'd be writing. First, I want to say that this review is about their customer service, not their product, although the experience I've had makes me question the authenticity of their product. No one who makes a quality product has a customer service team this bad. I ordered the probiotic powder for my cat and he actually loved it. He liked it so much I actually started a subscription. Unfortunately, he has some skin allergies and the powder started to cause "chin dirt", basically cat acne. I was bummed because I liked that he was getting a probiotic, but obviously I couldn't give that to him anymore. So, I reached out to Honest Paws. I had actually planned to tell whoever I talked to about how much my cat actually loved it, and that I was sad to cancel. But this was WEEKS ago, and no one has ever gotten back to me. First, I tried canceling on their website... easy enough, right? Nope, won't let me log in. I get an error message every time. Then I tried their "Honest Paws Support" messenger. There's actually a button that says, "manage subscription" Great, easy! Nope. It let me see the details of my past orders but not my current one and no way to see my subscription. Ok, on to the next form of communication, messenger text box on their website. It's a bot that offers articles and if those don't help, it says a live agent will be with you shortly. 3 different times I've waited over an hour. I am even waiting right now. It says, "someone will be with you in about 8 minutes", this was now over 45 minutes ago. I have tried calling. It's a recorded message when they first answer, but it's not even a person who recorded the message, it's a bot. Every single time I've called it either goes directly to a messaging service (and I did leave a message), or it has "hold" music for an inordinate amount of time before then transferring you to leave a message. Next form of communication, email. When you first send an email, it sends you an automatic response like "we got your email! we'll respond shortly", but no one ever does. And of course that automatic response lists all other forms of customer service, which are all a complete joke. Last form of communication, texting. They have an Honest Paws text line, so hell, I've tried everything else, why not? I texted them yesterday and got an automatic response with their business hours. That's fair, I realized it was a weekend, so I planned to try again today. Then last night at almost MIDNIGHT, I get a text from them saying they're sorry for delays and asking for my order number and why I'm canceling. I didn't see it until this morning, so I texted back around 8:30am. No response. I wrote a few more messages, hoping it would even start over or something. Nothing. So they text me at almost midnight, but for the last 2 business hours, nothing. I don't know how you can trust a product where there is no human on the other end of it. Even if I didn't need to cancel, I would be doing it now just based on this experience. In over 40 years of life I've never had customer service this bad. I wouldn't trust anything they make.

Thank you for your help and also good customer service . It’s been the best I’ve ever gotten before . Thank you for your concerns and wondered how everything was going. I will keep my service with you guys ! Thanks a bunch ! Andrea Sedillo

I receive a delivery from this company, and the delivery was damaged. Because of history with other companies when a problem happens, I expected problems with Honest Paws. That did not happen, the team contacted me quickly and handled my problem (Haven’t rec’d the undamaged package yet) Pretty sure I will. Honest Paws have always come thru👍

I have a 17 year old German Shepard. The Honest Paws treats helps her keep going. It seems to help all around Moving or getting up). I asked the Customer Support some questions. I couldn't of been happier with their response!

Had a damaged product upon delivery. Customer services was awesome!!! Very nice, friendly and so helpful. They sent out the replacement out quickly. This is my first time ordering from this company and I will continue with them because of their great customer service.