Richard S.
No shipment update since order was placed
I placed an order on 09/09/2026. After receiving the order confirmation email, I haven't received any updates on the shipment date or estimated delivery. I sent multiple emails to service@homeyfad, but I haven't received any replies. Terrible customer service
Response from HomeyfadSep 28, 2026
Dear Richard Silva, We sincerely apologize for the inconvenience. Due to a temporary issue with our tracking system, you did not receive your shipping notification and tracking information in a timely manner. Your package was arranged for shipment on September 19, and we have contacted our customer service team to prioritize your email and send you the tracking information as soon as possible. We’re truly sorry for the inconvenience this has caused. We would be happy to offer you compensation to make up for our mistake. Thank you for your patience and understanding. Best regards, HomeyFad




