Sue B.
I have rated HWS a 3 as the service is…
I have rated HWS a 3 as the service is mixed. I have one person who I work with who will often say they tried calling me back. However, I've received no missed calls or voicemail. The same is true with not replying to emails. We also had to fight with the state and the federal because the payments that were supposed to be applied on our behalf, weren't done correctly. Three quarters. We also got fined. While we did get help resolving the issue, I had to spend hours trying to figure it out and the returns from our return that was held and applied came back in dribs and drabs and I'm not sure if it ever was all returned. Finally, now the state department of revenue has set up a savings program for employees that is supposed to be withheld and deposited so the state can invest it in the retirement tool of the employee's choice. The state has connected directly with HWS. At this point, I have not seen the money withheld from the employee paychecks. The good thing is that checks are mailed or deposited on time. I feel like the help I do get is cordial and apologetic when there has been a problem. I like that this is a small business that works with small businesses.