Your Life is Busy Enough. Go Ahead, Simplify! HomeWork Solutions specializes in providing household employers and their tax preparers real solutions for nanny tax compliance. We are nationally recognized experts in the field of household employment taxes, regularly consulted by media such as the New York Times and Wall Street Journal.BEGIN ENROLLMENTFREE CONSULTATIONServices & Pricing
HomeWork Solutions (homeworksolutions.com) has 193 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cristina B.
They don’t deserve any stars but I guess 1 star is the minimum. This company has messed up my paychecks. We all have bills to pay and mistakes like these has a big impact on someone's finances especially for people who live from paycheck to paycheck. I won’t recommend them.
Addison K.
Overpaid our employee by $1400 over the course of 1 month and refused to fix the situation. That is after multiple failures to even run payroll at all over the course of our time with them. Our nanny is frustrated and confused as to why her paychecks are wrong or not showing up at all. They market themselves as simple nanny payroll processor for households. In my opinion, they have not been simple to work with nor have meet the basic requirements to be a payroll processor as the money they have paid out to our nanny has been incorrect or hasn't shown up at all. Save yourself thousands and many hours of reconciling payroll / bank accounts and use another group.
Kelly S.
Very poor customer experience. I used HomeWork Solutions for our Nanny payments, which the system worked fine. I even recommended them to friends. However, after we quit using the service, a default in the system set up an automatic draft for Nanny services we never used. I was not given warning this draft was happening. Up calling the company for help, I understand the default was set and this was my error. Rather then help me through this, the customer service person was terrible to work with, condescending and I highly do not recommend this organization. I cancelled my account. Customer service is key - if you can't fix something at least don't be a jerk.
Unhappy C.
Terrible customer service
Response from HomeWork SolutionsApr 15, 2020
We're sorry to hear that you have had a bad experience, and we want to know more so we can make it right. If you'll give our customer care team a call at 800.626.4829 we would be happy to help.
Anne
I don't like the interface. Important documents are lost in the clutter. It is hard to reach out to service reps. Basically I'm not a fan of the system but I don't have time to find an alternative.
Response from HomeWork SolutionsApr 15, 2020
Hi Anne, Sorry to hear you don't like the interface. You may be happy to learn that we have some upgrades in the works, and you can expect to see them later this year. In the meantime, you can always find all of your important documents in your eFiling Cabinet. They can be sorted by date, pay period, or document type by clicking on the column headers at the top. Hopefully this trick makes it a bit easier for you to find what you need. If not, give us a call or send us an email and we'll get right back to you. We're available Monday-Friday from 8:30am-7:00pm EST.
James
Feel that communication has been poor.
Response from HomeWork SolutionsApr 15, 2020
We're sorry to hear that you have had a bad experience, and we want to know more so we can make it right. If you'll give our customer care team a call at 800.626.4829 we would be happy to help.
Sherman
Terrible, very bad,
Response from HomeWork SolutionsMar 31, 2020
Sherman- We apologize if you are dissatisfied in any way, and we would welcome an opportunity to make it right. Please give us a call at 800.626.4829 so we can address your concerns.
Marcela C.
The service captures taxes ahead of actual payment to government. My nanny gets paid at a much later date than her salary is captured from our bank account. Response to our questions usually take several days to get resolved. All these issues to name a few, and the service is a lot more expensive than our previous nanny tax service (PayYourNanny.com)
Response from HomeWork SolutionsMar 31, 2020
Marcela- Most clients choose our "Complete Payroll" service where taxes net pay due to your employee are drafted from your account each pay period. This smooths out the cost of your payroll and makes budgeting easier than owing a large tax bill at the end of each quarter. It also allows us to make the threshold tax payments required by some states. We are one of the few in the industry who also offer an after-the-fact payroll tax service (we call it "Essential Payroll"), where you pay your employee directly, report the wages to us at the end of the quarter, and we then complete and file your taxes. This option might be better for your situation, so please call us to discuss. Keep in mind that if you are using our service to pay your employee here on a G5-Visa, only the Complete Payroll service will meet the requirements put in place by the State department and your sponsor organization.
