HK
Speaking to a human is great
Speaking to a human is great. But more often than not, the human tells you something s/he is reading from company policy and every nickel and dime that surfaces they try to pass on to the customer - even if the mistake was not on the part of the customer. Extra charges, lots of red tape, once my nanny is no longer with us, I will happily not use HWS ever again. I would recommend HWS to those who are ultra lazy or not numbers savvy who have cash to spare, which in this economy right now may not be anyone anymore...