Home Warranty Inc.Reviews of homewarrantyinc.com

They did a great job

Denise is ALWAYS so fabulous to work with. I have worked with her for several years and she will continue to get my business. What a great asset for your company!

I appreciate the way home warranty handled my claim and stood behind their product agreement. Service was great.

Courteous representatives. Great communication.

Process was easy

DO NOT PURCHASE AS NEW HOMEOWNER. Their claims team will make your life a living hell by requesting documentation that existed prior to you owning the home. Everything is a pre-existing condition (prior to your contract) unless you can prove it. My AC unit is in need of replacement and they are requiring me to fill it up entirely with coolant ($1,000) so they can test it over 12 months. Only then will they consider paying a claim, of which the reimbursement would be less than the cost of the coolant. Edit 06/02/2026: In response to the business's comment to this review, I appreciate your outstanding concern on the matter. However, the audience for Trustpilot is the prospective consumer, and it is not a platform for you to defend your reputation (as you are not the audience). Simply put, the audience's primary concern is to determine if it is in their best interest to give you money for your services. I've further narrowed the audience to new homeowners who are reviewing their home inspection to evaluate the pros/cons of a home warranty. It will benefit the audience in knowing that Home Warranty Inc. does not honor the expertise of a licensed home inspector. If a home inspector advises the consumer that a utility is in working order, then the consumer is not at fault to assume this is a valid protection for future claims during their first year at a new home. The value of a warranty is giving the consumer peace of mind, but if the warranty's terms and conditions are against the best interests of the consumer, then this goes against the very value proposition that the consumer needs. Whether or not the claims adjudicator was adhering to the company's policy (which he did adhere and he was very professional) is irrelevant to this matter in particular. I have no ill will against the employees working for this company, but if the policies of the company are exploitative to the consumer, then this still deserves to be expressed publicly. Instead of dedicating resources toward online damage control, please instead revise your policies so your consumers feel like they are working "with" the warranty company, not "against" the company at every step of the way. If you are able to message me when your policies are consumer-focused, then I'll happily amend the 1 star to whatever is appropriate.

I liked the ease of choosing contractors I did no like that it wasn't clear what the approval entailed. The contractor indicated we needed to replace the unit. The insurance approval, we assumed, was based on that. We got only a check for the cost of a compressor which was 10% of the cost

Fast service and was able to call after 5pm since I worked all day.