Homesite InsuranceReviews of homesite.com

Avoid Homesite! I purchased home insurance in late August through Progressive. Less than a month later I received a letter stating they were cancelling my insurance in 30 days if I didn't replace my roof and put a handrail on my exterior basement steps. I didn't balk on the roof; it was almost 30 years old so their concern was legitimate. However, Helene had just torn through my area so roofers were far and few between so I asked for an extension. The response was "Sorry, we don't make exceptions for anyone". Luckily, I was able to get a new roof and handrail installed. Sent in all the required documentation and photos a week before the cancellation date. Two days after sending in documentation I received a partial refund of my premium, check dated same day as cancellation letter. I called every day and was told it's still under review, the underwriters are backed up. Cancellation date came and went so I had no insurance. Called every day and kept being told my review would be escalated. 10 days after my policy was cancelled, I received a late night voicemail that the roof was accepted but balusters were required under the handrail - the exterior metal handrail that was attached to an exterior, solid, concrete wall. Any underwriter that says balusters are required under a metal, exterior handrail attached to a solid wall doesn't have any business being an underwriter. I called and asked for clarification because that's just beyond absurd. Told it would be another 3-5 days to review. Called 5 days later and am told the underwriters came back and said balusters were not required so handrail is accepted. Ok so policy is reinstated, correct? NO! Why? No clue. But they are going to ask the underwriters and I should hear back in 3-5 days. This company is a complete joke and waste of time. I already have insurance with someone else (less expensive with higher home value) while I wait on yet another review. My advice is don't even THINK about getting insurance with this fraud of a company.

We had a non-trivial pipe leak in our crawl space that went on for perhaps a month before we heard the water splatter on the heating duct. Had it fixed immediately. A recommended remediation company came in after the plumber, set up equipment to dry the space. Accompanying the crawl space problem we had a whole house water cutoff in a pantry fail. This was easily contained by us but left a stain on the tile within the pantry closet. Homesite sent someone to investigate the damage. This was, I suppose another company, Wardlaw that handles claims. He did go under the crawl space, said the job done by the remediation company was well done. They responded with a settlement for the pantry area (I did not press to have all the tile replaced, which the adjuster measured for and removed that from the claim) Their adjuster recognized only the small amount of work required in the pantry. I had a large deductible of $2500 so there was no settlement for that. They sent me a "DENIAL" letter. Really? That would imply a false claim which it was not. They ignored or claimed they did not have the claim sent in by my remediation company. However when I called, the rep suddenly found it, it was "misfiled" he said. Meanwhile we got a new adjuster, you can't speak to her ever, have to leave a message and of course there is usually no call back to answer your concerns. I get the impression she is merely shuffling paper work because the only replies I have gotten is that "they" are negotiating with the remediation company. They did make a payment finally the other day on the remediation claim but no itemized report of how they settled this so that I can discuss with the remediation company. To add to all of this, the remediation company has made no contact with me on progress with insurance other than to send me a copy of the claim filed. Where we are now: I was told in passing that mold remediation is covered by endorsement. No guidance on procedure. "Talk to your claims adjuster" is the refrain on any question you ask, even if it has something to do with policy!!!!

I got my policy through Progressive. I did the online appraisal, it went very smoothly, and the cost was substantially less than anything I was quoted by the broker I used previously. A couple months later I started getting a bill for $300 with no explanation. I called customer service and they said they had to adjust my square footage 400 sq ft. I asked where they got this info from and they said, "Sites like Zillow will give you square footage." I sent a screenshot of the county tax assessor site, with a link, and they said it was insufficient. On my second call with them I asked how they got the info and they mentioned using a third party that gets that info. They couldn't give me any documentation showing me their numbers are correct, but are refusing my government documents proving my numbers are correct. Now they want me to wait 24-48 for a call back from the person I escalated it to. Emails auto respond with saying to wait 7-10 days which is about right for the response I got. All of the call center people I have spoken with have been emotional, uninformed, and don't appear to have been given any authority to solve any sort of problem.

ZERO stars should be possible. Progressive should not be partnering with these incompetent criminals. They closed my claim for water and mold damage before the mold was dealt with and now won't return calls or emails. Absolutely garbage people. I'm stuck living in a hotel with black mold still in my house and lazy bums who won't respond to the company that wants to do the mold mitigation.

Homesite has outright lied to us. We requested a replacement policy and four years later when we make a claim, we see an ACV policy. Ok, well at least we'll get "some" insurance help, right? NOPE. They have delayed for nine months, forcing my contractor to jump through hoops to get any movement - and at the seven month mark, simply closed the claim. It wasn't until I filed a complaint with the state regulatory agency that they suddenly ALLEGED they were going to fix it, and that a check was in the mail. Two months later, no check and now it is with a "new" adjuster who is back to asking my contractor to resubmit the exact same paperwork for the tenth time - because, of course, the state agency closed out the complaint based on the representation Homesite had cured the issue. Nine months and counting of water infiltration and my kids are getting sick with respiratory illness, because of course mold is going to start to grow. Every other home in my community suffered the same damage and every other home had their roof replaced months ago without issue. Homesite is the worst insurance company I have ever dealt with, to the point of making State Farm seem great! Geico should be embarrassed to offer bundled coverage with them.

Homesite Insurance Co. is a bad faith insurance company. On Superbowl Sunday my home was robbed. I filed a police report, and promptly advised my insurer Homesite of robbery, and filed an online claim form, as there claims adjuster requested.. I was advised if I filed claim online, my claim would be processed quicker. After several months of talking to there claims adjuster Dale Anson, and there so called investigator, who did nothing but threatened and tried to intimidate me, my claim was denied. This company collects our premiums for coverage, and then does little to nothing if we need them for a claim. Homesite Ins. TREATS both "seniors" and "homeowners" alike, to better their profits, and ultimately deny their claim.. Policyholders who have been treated unfairly by Homesite need to come together to file a class action lawsuit against them in Federal Court. American Family Insurance who owns them sits back and collects there premiums, and helps them intimidate policyholders, as there adjusters, and investigators did to me, and many others, as I have seen on social media. Homesite employee's are actually employed by American Family. Steps need to be taken against Homesite Ins., and how they deny claims, and continue collecting premiums from policy holders. IN REALITY HOMESITE INSURANCE, A DIVISION OF AMERICAN FAMILY INSURANCE IS A DENIAL FACTORY. MY AUTOMOBILE INSURANCE COMPANY, GEICO, PLACED ME WITH HOMESITE TO HELP ME SAVE PREMIUM ON MY AUTO INSURANCE. Now I am unable to recoup and replace my property that was stolen, as Homesite Ins. has decided to not honor my claim. It is not bad enough that my home was robbed and burglarized, now it turns out that my property insurer is just as bad as the people that robbed me. WHEN FINALLY ONE OF THERE REGIONAL REPRESENTIVES FROM ARIZONA CALLED ME, HE TOLD ME THAT THE DENIAL WOULD NOT BE OVERTURNED. THIS INSURANCE COMPANY IS A TOTAL SCAM, EVERYWHERE YOU LOOK ON SOCIAL MEDIA, THE MAJORITY OF THERE FEEDBACK IS HIGHLY NEGATIVE. ALL HOMESITE INS. APPEARS TO DO IS DENY CLAIMS. I WAS ADVISED TO HIRE AN ATTORNEY, AND THEY WOULD TALK TO THEM, IF I EXPECTED ANY KIND OF RESULTS. AMERICAN FAMILY AND ALL THESE SECOND TEAR COMPANIES THAT THEY OWN AND CONTROL SHOULD CEASE OPERATE THE WAY THEY DO. AS WHEN THEY ARE NEEDED THE MOST, POLICYHOLDERS CLAIMS ARE DENIED. COMPANIES OPERATING ONLY TO MAKE EXCESSIVE PROFITS, AND DESTROY PROPERTY HOLDERS LIVES. THE FEDERAL GOVERNMENT NEEDS TO HEAVILY FINE THESE INSURANCE COMPANIES, SO HOPEFULLY THEY WILL LEARN TO TREAT THERE POLICYHOLDERS FAIRLY. I HONESTLY BELIEVE THERE ADJUSTERS GET PLEASURE RUNNING THERE POLICYHOLDERS IN CIRCLES, UNTIL THEY FINALLY GIVE UP.

FRAUD ALERT - I never opened a policy and am in collections with them. I asked for signature authorization for WHO authorized this and they said they do NOT require signature. However, when I was asked to email them with a statement saying I did not open this policy, they wanted me to sign it. Make it make sense.

100% FRAUDULENT COMPANY….I now have a homeowners policy that I never signed for have no clue of this policy and now I am getting collection letters after hours and hours on the phone and countless emails. You have been warned. I have my attorney going to bat for me now. Shame on Progressive for working with this company.