Homesite InsuranceReviews of homesite.com

I have a recent claim submitted 1/20/2022 that my claim adjuster Reid Bernard and his Supervisor Bradley Krogel have been diligent in not paying me the full amount that it's going to take to repair my place.  I keep getting excuse after excuse from them although I have submitted repair estimates. Also I do know that ALE coverage should not be factored into the Property Damage limit. And I would think that during the week time that my water mitigation documents were under their review that the reports would've identified that the water mitigation was for the bathroom as well. Mr. Krogel concluded that since bathroom wasn't listed on the invoice, that there was no water damage as for reason to deny payment for bathroom reconstruction. But the living room wasn't listed specifically on the invoice either but I was paid for it. Although the description listed on the invoice is water mitigation, how did he deduce it was just the living room? Furthermore the bathroom is the source of the water.

My experience with Homesite Insurance has been very negative. My main problem was trying to pay my bill! I kept getting billing and then when i tried to pay it said that the bill was being paid by my mortgage company escrow account. I never had an escrow account with my mortgage and never told them that I did. I clicked to remove the mortgage company, but they never did, even though I talked with them several times. I finally got another quote from reliable company and bought my insurance with them -- for $600 less annually!

I've had this company for almost a year now. I reached out to them via chat to ask for an email address to contact. I emailed that address over a month ago and have yet to receive a reply. It wasn't about a claim, it was just general questions about my policy. I need the information in writing, which is why I did not call. Why do I bother paying for insurance from a company when I don't even know if it will cover me if I need it?

Homesite is an inexpensive insurance company and it shows when you have a claim. They have complete indifference towards customers. You wait on hold for 20-30 minutes to speak to someone and they find creative ways not to pay a claim!

What might you think of a company that - without notice and out of nowhere - abruptly drops the homeowners policy of a healthcare worker in the middle of a pandemic days before Christmas? Horrible? Cruel? What if I told you I never missed a payment, was never late on a payment, never filed a claim, and never got notice from the company, but rather from my mortgage lender, who is now charging me a DAILY fine until I get our home on another policy. I had a Homesite policy through GEICO. I have been a GEICO customer for over 10 years. Homesite claims that there are outstanding repairs needed to be made to my home to reinstate my policy and sent me pictures that are over two years old (you can clearly see the For Sale sign still in the front yard in the pictures) and told me they require copy's of repair bills from licensed contractors I am suppose to hire (which I cannot afford to do) for "damage" only Homesite claims to exist via THEIR inspectors that THEY PAY. This company acts in bad faith and I am forced to find another company to insure my home. I'll be dropping ALL of my GEICO policies (sad to say) and I have filed a complaint to my state's attorney general's office. Homesite could care less about you, about your family, about human beings. They send their own inspectors, make their own bogus claims, you have zero ability to appeal, they will not allow you to get a second opinion or have an inspector of your choice inspect the home, and they won't even arrange appointments for you to be present while their inspectors are at your home. I pray that no one at this company gets sick and expects a healthcare worker to help them when they are in need of help. The difference is that we would help no matter what, whether they deserve it or not, because we live up to our promises to help our communities. Homesite is a garbage company, avoid at all costs. Homesite is horrible and cruel.