Homesite InsuranceReviews of homesite.com

Price was good when I started, and then it got too high. When I canceled, they took a month to review my request to cancel and then another month to send my refund. I am not happy with them and would not recommend them.

Switched to Progressive and bundled with home owners insurance. The auto portion wasn’t an issue, though come to find out I haven’t had homeowners insurance for the past 5 months when my mortgage company asked about my coverage. I wish I’d have investigated Homsite when I switched to Progressive.

Switched to Homesite due to their competitive rate and previous company raising premiums an absurd amount with no claims filed. After one year with no claims Homesite raised my premium 30% so I cancelled. It's been 19 days and I still don't have my refund.

The absolute most scammy insurance company I have ever encountered. They bait you with a competive rate to start with and then when you need them it is all game after game after game. I specifically went through all the aspects of the policy to ensure I had the coverages I needed, but then when disaster hit with all the flooding in Vermont and the increases in claims not only are they committed to ensuring you are not covered, the year two increase in policy premium was DOUBLE! First year was the bait, second year increase makes the average of the two years more expensive than even the most premium of prices. I WISH i saw all the reviews on this site before signing up - but I have never been so glad to cancel. If you want actual protection for your home, trust a better company with that protection.

I am a contractor helping an elderly client with her insurance claim. The adjuster assigned to her claim has been uncooperative from day 1. Taking complete advantage of this elderly woman with a bad memory. She screwed up the first insurance check. Then she decided to never answer or return a single phone call from the dozen or more that I tried to contact her. She still has not corrected her mistake and re-issued the first check. My client is a sweet old lady that needed help so we already completed the work for her. This adjuster has no business being employed by ANY insurance agency. I am going to teach my client how to write her own reviews next week. This horrible adjuster is NOT going to get away with this.

Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, homesite refused to update my policy to show my house number or refund my premium. Basically, they kept my premium without insuring me. Definitely will never do business with them again. They should be shut down!

We’ve been Homesite customers since 2022 (through Progressive/American Family Insurance). After a single water damage loss in January 2024, Homesite created a duplicate claim in error and reported it as an “at-fault” loss. They admitted this mistake in writing but never fixed it. Because of their false reporting, I can’t get new homeowners coverage and my premium with Homesite has nearly doubled. To make matters worse, they tried to reduce the replacement value owed under the policy by deducting remediation costs — something their own policy doesn’t allow. For nearly two years I’ve been patient but firm, filing complaints with multiple regulators, yet Homesite continues to drag its feet. A company that claims to stand for integrity and service should not hold its own customers hostage through errors and bad-faith tactics.

Update: I was eventually able to reach Homesite by phone. The customer service rep was pleasant and explained what I could expect to happen next. The refund process takes a little while (about two weeks). Original review: I had a renters policy with them that I needed to cancel when I purchased a homeowner's policy when I bought my home. It is impossible to get through to anyone on the phone number provided (1-866-960-8609) - the line just disconnects. Called Progressive and asked to be transferred - the line disconnects. Call Homesite directly - the line disconnects.