Chris M.
The customer service rep did a great…
The customer service rep did a great job providing the service I needed.
Response from Plymouth Rock AssuranceOct 26, 2026
Glad to hear that! Thanks for sharing.

We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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538 approved reviews, newest moderated first
Chris M.
The customer service rep did a great job providing the service I needed.
Response from Plymouth Rock AssuranceOct 26, 2026
Glad to hear that! Thanks for sharing.
NANCY P.
The company answered all my concerns about the policy and explained very well detailed and professional.
Response from Plymouth Rock AssuranceOct 26, 2026
We're happy to hear you had a great experience. Thank you for sharing!
MammaJ
You will believe that you have the best coverage $250,000 to a half a million dollars and a million dollar umbrella. I had never had an accident they paid for barely anything...even though it was entirely not my fault. I was t-boned by a driver who ran to a stop sign. I had a concussion whiplash and have had to have three separate surgeries since the accident. They have denied just about everything. We have paid them over $100,000 in premiums in the many many years we have been there customer. I Do not recommend this company. The claims adjusters were rude, condescending, and completely uncaring of my needs. My car was new only had 20,000 miles on it it was totaled. They also canceled our homeowners insurance I believe in retaliation. They have something in New Jersey called pip supposedly personal injury protection. I have thankfully great private insurance. They will not pay it they will find any reason to deny. They denied x-rays, MRI, pain management physical therapy my bills were quite high... It took them forever to even pay the ambulance bill which went into collection against me, as did many other bills. I think most insurance companies have a policy they want your money on time but when you need them they will not be there for you and this company surely will not. I'm writing this review to warn potential customers of the dangers that this company may present, if you should have an accident especially in a no fault state. By the way our premium was over $5,000 a year. Our homeowners was almost $3,500 a year times 20 years added up we paid them dearly. They gave me nothing and acted like I ran into myself. The most frustrating thing is to constant denials while you are hurting while you are injured. So even if you have great private insurance you cannot use it and if you do use it that means they won't have to pay. So it is a game to deny, deny, so that the doctors have no choice but to charge your private insurance therefore the insurance company doesn't have to pay. Doctors do not have time to file appeals wait and wait and wait while you are hurting and in need of surgery. I have never been more frustrated in my life. This accident has changed my life forever. If my experience can help one person...it makes me feel better 💪🏿🙏🏿👎🏿
Response from Plymouth Rock AssuranceOct 26, 2026
We're truly sorry to hear about your accident and the difficult experience you've described. We'd appreciate the opportunity to look into your concerns further. Please share your claim number and contact information through Trustpilot's requested information section or email us at [email protected] so our team can review.
William M.
AJ was awesome
Response from Plymouth Rock AssuranceOct 26, 2026
Glad to hear! Thanks for sharing.
Thomas
He was great
Response from Plymouth Rock AssuranceOct 26, 2026
Glad to hear that! Thanks for the review.
Mihurvis Pamela Castillo P.
Muy bueno muy amable el personal
Response from Plymouth Rock AssuranceOct 26, 2026
Thank you for sharing!
Sonia M.
I was so happy with their deal so I give you guys over 100% stay in the same 100%+all stars
Response from Plymouth Rock AssuranceOct 26, 2026
Thank you so much for sharing! We're thrilled to hear you're happy with your experience and the great deal you received.
JG
great customer service!
Response from Plymouth Rock AssuranceOct 26, 2026
We're so happy to hear that feedback. Thanks for sharing!