Homesite InsuranceReviews of homesite.com

ZERO STARS! I've been a loyal customer for over 10 years and never filed a claim. This was the first time in over a decade, and it's unclear what your endorsement policy entails because it's the underwriter's job, making it invisible to customers on their policy. Be cautious when shopping for insurance companies. I am ending my policies with Progressive due to the lies and broken promises. Believing we are fully covered for everything after only seeing a summary of our coverages is misleading for all of us. The details matter. My siding was damaged by wind, I filed a claim, and was only approved for repairs. This is unacceptable. I need a replacement of the full home, not a repair. Picking and choosing as I Pay and Pay and never ever filed a claim or complain when I’m increased. Progressive suggests obtaining the full endorsement policy in the future, but that's unhelpful when I need to file a claim now. Cancel your policies and search for a more trustworthy company!

Failed to cancel my policy and would not refund full amount when the error was caught. In April of 2024 my home insurance was up for renewal. Homesite had significantly raised my rates so I decided to call them to see why. After a discussion I decided to shop around and ended up going with another insurer. I called back to cancel my policy with Homesite on the same day. For some reason the call wasn't recorded in my file and the policy was never cancelled. Fast forward to the next year and my mortgage escrow account pays both them AND my new insurer. I called Homesite to have the money immediately refunded and they said I needed to provide evidence of other insurance AND provide a written request -which I did. THEN when they processed the refund, they only gave me 6 months back stating that a policy refund can only be backdated 6 months. This is NOT what I was told by the original agent. This was their mistake and even though I provided evidence that I had moved to a new insurer for the ENTIRE duration, they refused to acknowledge it was their mistake.

Run, do not walk, away from this home insurerer. More than 7 months of (1) their inspector failing to find all the damage when a tree fell on our roof; (2) Low-ball estimates of the cost of repairing the damage; (3) only partial payment offered because of "depreciation" (including of a brand-new roof); failure to respond to phone calls and emails (some which were automatically sent to trash); failure of supervisor to return calls. Needless to say, I'm looking for another home insurer.

Extremely Disappointing Experience with Homesite Insurance I am thoroughly disappointed with the service I received from Homesite Insurance. When I purchased my home insurance through GEICO, I was unaware that my home was insured through Homesite. I recently had to file a claim for roof damage, and the experience has been frustrating and upsetting. The adjuster, Carl Price, was incredibly rude and unprofessional. During our conversation, I expressed that I did not want to continue working with him and requested to speak to a different adjuster. Instead of accommodating my request, he became even more aggressive and even threatened to close my claim. To make matters worse, after their inspector visited my home to assess the damage, Carl Price called me again, making slanderous claims that I caused the roof damage myself and that it was not caused by wind, as I had originally stated. Despite having photo evidence from my roofing contractor, Carl refused to listen and continued to be dismissive and rude. I would strongly advise against using Homesite Insurance, especially if you value professionalism and fair treatment. The lack of respect and accountability has left me feeling extremely dissatisfied and frustrated.

I am being given a runaround from the adjuster. My claim is a small claim, my first in 12 years. I would expect to be treated with more consideration than I'm receiving.

Been dealing with extensive hail damage for over 6 months and getting nothing done. They appoint adjusters from enterprise claims service who are totally useless and lowball every needed line item. I have had one agent replaced with another just as bad at doing nothing. Go elsewhere and thank me later. Just found out that the field agents are employed by homesite, conflict of interest to not payout on claims...

I've heard good things about Progressive auto, and adding homeowners made my switch from StateFarm much more affordable for auto/home: a good low deductible and good coverage for the price. I thought...then I printed out and read the fine print and details. Looks like saving $1k on insurance might cost me $8k if I have hail damage on my roof with this new policy. Totally unacceptable and disappointing. Furthermore, Progressive isn't even the insurer...Homesite is, and it has terrible reviews and only 2.6% customer satisfaction. After days of intense comparison, quotes, conversations and choices my head was swimming but I chose Progressive. Now my headache is back again.

The saga has yet to end. Please read my earlier reviews to understand what is occurring and the reason for my one star review. Mr. McLoyd, Progressive/Homesite’s representative finally contacted me on 11/25 and acknowledge responsibility though claim he has to recontact the adjuster and have him provide an estimate. Today is the 10 of November, which is over 8 weeks since I filed the claim, and over 2 weeks since they last contacted me.