Home Outlet DirectReviews of homeoutletdirect.com

Had an issue with Mr cool products, they send a new part right away. Was awesome. Thank you.

We purchased a Thor appliance package from Home Outlet Direct. When we discovered damage to our fridge and dishwasher weeks after delivery—Home Outlet Direct was responsive and understanding, working with us every step of the way to ensure we got the correct replacements. Renovating a kitchen is stressful, Home Outlet Direct's customer service in the process was a breath of fresh air. Highly recommend.

I posted a review on here and this company DELETED the review so I am reposting. This is a SCAM of a company and all of their reviews on here look like they’re FAKE because they are deleting ALL the negative reviews so that no one can really see what a bad business they are. I ended up buying my appliances from Lowe’s who had a better price, better service, and ACTUALLY knew about the products they were selling. DO NOT SHOP ON THIS STORE. I’M GOING TO GO TO THE BETTER BUSINESS BUREA AND LET THEM KNOW THIS COMPANY IS DELETING THEIR REVIEWS!!!

I had a wonderful experience with Jamie in Customer Service. I emailed her with an issue, and it was resolved quickly and easily. From the ease of ordering, a return/exchange for slight damage of a delivery, to sending us a missing item, we've had an amazing experience with Home Outlet Direct. And we LOVE our Zline appliances. They're high-end looking and are exceptional quality, but did not break the bank. 10/10 for value.

I purchased Forno Kitchen appliances, and Home Outlet Direct and Forno have both been fantastic! I contacted HOD and Forno because I had a few questions, and both companies responded professionally and quickly, which answered my questions within a day or two. I am completely satisfied!

-Order 1k Forno vent hood from HOD -Upon delivery, the delivery company opened the box and confirmed the vent hood was damaged. -I emailed HOD per their return instructions to let them know I refused delivery b/c the packaged was damaged. -HOD emailed Forno twice asking them to contact me, to which they never did. -approximately 1 month later, out of the blue, I get a Forno shipping notification for another vent hood. -This was for a remodel that was completed, so I didn't need a replacement -I told Forno to cancel the shipment and refund my money. -3 months later, I haven't heard back from either company -Submitted dispute with AmEx to try and get my money back. -I ordered from HOD, not Forno, they should be the ones returning my money. -Terrible customer service on a simple transaction

I went online to buy a new tool set for my BBQ. I like nice things and I only look at quality venders. I found a very nice set of BBQ tools Fire Magic 5-Piece BBQ Tool Set (3575B) on the Home Outlet Direct website. When I went to check out, it showed the price of $9.00 for this $99.00 item. There was no tax or shipping charge either. I could not believe it, but I purchased the item. That purchase was a few months ago. I checked on my order a few times to find out if it was still April 26, 2022. I was told there was an issue with my order and there was one more item in their warehouse. That was yesterday, today the item was delivered. It was clear that the $9.00 price was a computer glitch. Yet in my conversation yesterday, the guest services representative said they would honor the price. I never asked, they brought that up. That my friends is a quality company. I am writing this review to say, thank you for being willing to follow-through even when you knew it was a computer issue. I was expecting a note saying there was an error and my $9.00 was being refunded. From a consumer standpoint, this has made me have a high level of trust in you, your reputation and product quality. In today’s market, even though there was a delay and order issues. What Home Outlet Direct did shows class and professionalism. I recommend them for any product they sell or represent. I will be purchasing from them in the future. Thank you for being a company that shows the best intentions for their guest.

I'm very pleased with the expertise use by this company, Home Outlet Direct. Their shipping practices are exceptional. They over pack everything. They go so far as to separate item which historically get damaged. I have received almost an entire kitchen and nothing damaged.