Home Genius ExteriorsReviews of homegeniusexteriors.com

Everything about this project was a disappointment. Made an appointment on a Monday to have gutters replaced on Friday. Received a call from scheduling on Thursday letting me know a crew would not likely be available until Saturday. Asked for a phone call by the end of the day on Thursday to let me know for sure so I can make plans regarding my job on Friday. No phone call received so I assumed they would be here on Saturday. Friday morning I get a phone call that a crew will be arriving in 30 minutes. After the gutters are installed the crew left a mess for my wife and I to clean up. Three weeks later we get the first real rainstorm and the gutters leak like a sieve. I call the company to complain and send them pictures and videos of the gutters leaking. They tell me someone will come out and correct the problems. Someone does come out, not the project manager, and I'm eventually told the problem is my shingles do not extend far enough out over the gutters. I'm told there is nothing else that can be done to fix the problem. If in fact the problem is the shingles why was this not noticed prior to the gutters being installed?!! Just an extremely poor run operation from top to bottom!! Would not recommend this company to my worst enemy.

Thank you home genius for my new gutters! I couldn’t be happier with the work completed!!

On the 5/25, I agreed for Home Genius to replace my roof. I was told a crew would come out on that Thusday for measurements and Friday the company would repair the roof. When I called Chance and texted him he finally got back to me telling me "Monday" Can someone reach out to me and keep me up to date about this. It is making extremely nervous not knowing what this company is doing. Please call me - someone - even if you don't have an answer. Do not e-mail or text me. 703 975 5530 James Piccirilli 119 Sundrops Ct. Charlottesville, VA 22902

Home Genius Exteriors , did a great job on our roof and gutters. They came in on time and worked till the job was done. The clean up was great too .

Very happy with my experience! Crew was excellent and clean roof done in two days. Communication was excellent. Highly recommend!

I have owned homes in three different states, and this is unquestionably the worst, most dishonest company I have ever encountered. It began with high-pressure, questionable sales tactics (e.g., the price started at $11,000 and then came down to $6,000 when I kept saying no. I asked for time to consider, and I was told the final offer was only good for today). I then had to ask multiple times just for the scope of work to be sent to me, and it included very few of the things I was told. The workers would arrive completely unannounced, block the neighbor's driveway, have no understanding of the job, or communicate. They left trash everywhere and knocked multiple shingles off our roof. They were supposed to repair and coat our gutters. However, rather than fixing the leaks, they just haphazardly poured a coating through the gutters, not applying it evenly or at all in some places. Most importantly, this caused the thick coating to pool up all in and around the downspouts, rendering our gutters absolutely unusable. It is now much worse than when I first called them--water now pours off the side of our house in numerous locations, damaging our siding. So many things in writing that were supposed to happen never did, such as "a final inspection and walk through by a project manager." Aside from Logan (the high-pressure salesman), not only was there never a project manager, but there was never an English speaker who came to the house. From one week after the work was done on March 7th, 2025 until now, I communicated with Ray, the regional manager and numerous installation leads (Bryan, then Hunter, then Dale, as they all seem to leave or get fired) truly every month for a year (I have all the text receipts to prove it), providing details and pictures (just some of very many attached) showing water overflowing with no debris whatsoever and sealant on top of downspouts preventing egress of water. In these correspondences, they acknowledged that "it looks like a drain was covered by mistake" and filed a claim with their insurance. With each text or call, they would apologize, provide an excuse for not coming, and respond that they would have someone out to the house shortly, but no one would ever come. I made this post 6 months ago, but was foolish enough to remove it when they asked me to do so, with a promise they would make it right. I called the corporate headquarters and contacted the Better Business Bureau, but it has all been received with dishonest and disingenuous lip service. I considered legal action or trying to investigate if they committed insurance fraud, but the most important thing I can do is warn everyone considering working with this company. Part of this is my fault for wanting to trust them, but don't be taken advantage of like I was. Please, please trust me. Kevin

Amazing Company, glad I chose them. Very professional and committed to making sure my expectations were met.

I found the crew from Home Genius to be efficient, professional & courteous.