Heather B.
Disappointed
Overall, my experience was disappointing. I felt pressured during the sales process, communication was poor, scheduling was disorganized, and the project manager was only on-site briefly during the installation. The behavior I witnessed from members of the installation crew—including urinating on my property and the presence of empty alcohol bottles in the work vehicle—was unacceptable. Although I do like the appearance of the new black shingles, the overall experience has left me regretting my decision to hire Home Genius. Based on my experience, I would not use this company again.
Response from Home Genius ExteriorsJul 27, 2026
We appreciate the opportunity to address this matter. We are currently assembling a crew to complete any outstanding repairs and will be in touch to coordinate a convenient time. We stand behind every project with our Genius Limited Lifetime Warranty, and we're committed to making this right. If we can help in any way in the meantime, please email [email protected].


