Brian M.
Disrespectful and Unacceptable
I wrote one back in October and nothing was done about it so I am reposting it. "I am editing my review due to some recent circumstances. First of all my original 5 star review, I felt pressured to write it with the project manager Hunter hovering over me. Next, the communication was poor. I had to keep reaching out to figure out what was the next step for my roof and gutters. Lastly, I ended up finding a couple dozen nails in my yard, and then after my wife had stepped on a nail, they came to do another sweep and found 3 dozen more. Highly unacceptable. I would never use this company again or refer them to anyone." 6 months later a corner of my gutter is leaking. I got ripped off. I am paying wayyyy too much for this.
Response from Home Genius ExteriorsApr 29, 2026
Brian, we hear you and we've already reached out by phone to schedule a reinspection. We want to get eyes on that gutter and make it right. We also want you to know that Hunter is no longer with the company. The experience you described is not the standard we hold our team to, and changes have been made. If you prefer, you can connect with us at [email protected]. We are here to help.


