Home Genius ExteriorsReviews of homegeniusexteriors.com

UPDATED REVIEW: After leaving a couple of negative online reviews and writing to headquarters, HG contacted us and finished installing the shutters and dispatched the reimbursement check on Sept. 19. These issues have been dragging on since June, so it's good to finally have closure. Thank you. ORIGINAL REVIEW: We contracted HG NJ to install new siding, gutters, and roof on our house in Princeton and had the following issues: 1. The salesperson, Aneesh, gave false information, stating that there would be no interest and we could take as long as we wanted to pay off installments. We were shocked when we received a notice from Service Finance Company, stating that we were being charged 9% interest. We spoke to Becca, the supervisor assigned to us, about this and she promised to take care of the issue and cancel the loan, but never did, so we had to negotiate with SFC and pay them the full price plus a several hundred dollar fee even before we considered the HG job to be completed to our satisfaction. 2. All our lovely, real wood custom-color shutters were thrown out instead of being re-installed! Casey, our project manager, told us it was the fault of an administrator who had marked the box to discard shutters. HG did purchase new shutters for us (they were not real wood, and not our original color), but they have not finished installing them. We have been chasing after Becca and Casey for months now, but nothing is getting done. 3. A dump truck was left blocking our driveway for two weeks after the work on our home had been completed. 4. Hundreds of pounds of debris and supplies were left on our lawn for an additional five weeks after the crew had finished the job. Calls and e-mails to our PM and his supervisor went unanswered. We finally wrote to their supervisor, Morgan, and she was able to arrange a forklift to come the next day and pick up all the junk. 5. Our lawn was decimated in the areas where the junk was left. We were promised that the $562 bill we paid to the landscaper would be refunded by HG, but we never received a refund 6. A member of their construction crew contacted us recently and informed us that he had never been paid the $650 HG had promised him to install our shutters. He stated that HG was ignoring his messages. We can't verify if this is accurate or not, but it would be very troubling if HG were not properly compensating their crew. Despite all of the aforementioned, we are actually very pleased with the work of their construction crew. (Five stars for construction crew, one star for everyone else.)