Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Homecue (homecue.com) has 99 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Ann L.
My order placed arrived within 5 days (2 being the weekend), Very excited, setup and began using. Quit working within 2 weeks. Been over a week and still waiting the replacement to be sent. Very sad since our season to use is very short.
Response from HomecueJun 20, 2024
Hey Ann, Reach out to us at [email protected] and our team will look into this for you. Best Regards, HomeCue Support
Carl
Good price, fast delivery - so fast that the order was not updated with tracking information before order actually arrived.
Response from HomecueJun 12, 2024
Hey Carl, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Ricky W.
Had an issue with the product I ordered. They shipped me another one.
Response from HomecueJun 12, 2024
Hey Ricky, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Corky B.
Company took almost $900 and never provided a product. Was given the run around for weeks. Will submit a complaint with BBB since there is no way to call this company.
Response from HomecueJun 7, 2024
Hi Corky, Your free replacement is out for delivery and a tracking number has been sent to you via email twice. Thank you! Update: Your order has been delivered, placed in the front porch. For delivery proof please use the link provided. Regards, HomeCue Support.
Becky F.
The wrong item was sent and I'm still waiting for the return label to get here, as I was told, to be able to return it.
Response from HomecueJun 7, 2024
Hi Becky, Our team has sent you an email regarding your return request. Your return is currently being processed, and you will soon receive a UPS return label. We appreciate your patience and understanding. Regards, HomeCue Support
Jessica D.
The seller tried to have the package returned to them after payment was received. I had to track it back from ups to stop the return shipment. Aggravation and time out of my day.
Response from HomecueJun 4, 2024
Hi Jessica, Please send us an email at [email protected] so we can look into this for you. Best Regards, HomeCue Support
Alan V.
Got it in just a few days.
Response from HomecueJun 4, 2024
Hey Alan, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Maggie
I had an extremely disappointing experience with the homecue company. Despite being assured multiple times by Mashood C that my package ( Order: 5321733) had been sent, I never received it. Today, I received an email from Mashood C claiming that he had tried to contact me several times, which is entirely false. Furthermore, he now alleges that my order was marked as lost in transit due to an incomplete address, which is impossible as I have proof of purchase clearly showing my complete address. This company's lack of transparency, dishonesty, and incompetence make it unreliable and untrustworthy. I would strongly advise against doing business with them.
