Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Homecue (homecue.com) has 99 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Mike B.
Isn't it pretty ironic that everybody that makes a good report or review I should say for home cue gets a response back from support team but since they have not followed through with getting my order shipped order number 10024 placed on November 13th of 2024 and the money deducted from my account on that same day of almost $600 doesn't hear anything back from support team
tiana S.
I made a purchase a few days ago, but the website has been down since yesterday. Any insight on if I will receive my product this week?
Response from HomecueJun 18, 2024
Hey Tiana, The website is undergoing maintenance and will be live soon. Please reach out to us at [email protected] to get order updates. Best Regards, Homecue Support
Ann L.
My order placed arrived within 5 days (2 being the weekend), Very excited, setup and began using. Quit working within 2 weeks. Been over a week and still waiting the replacement to be sent. Very sad since our season to use is very short.
Response from HomecueJun 20, 2024
Hey Ann, Reach out to us at [email protected] and our team will look into this for you. Best Regards, HomeCue Support
Will H.
Overall it was a good purchase. The tracking information didn’t come for several days. A few days after delivery UPS randomly showed up and said I requested a return which I never did. Good price, and the product was as advertised. For the price it was worth it for sure.
Response from HomecueApr 15, 2024
Hey Will, We apologize for the inconvenience and the bad experience with the shipping. Unfortunately, the logistics delays are out of our control. However, we are happy to know that you are satisfied with the product delivered. Best Regards, HomeCue Support
Nigel
The website states quick shipping and receive items within 2 to 3 days. After a week in a half I reached out and asked for a tracking number because my order was at a stand still. Once I reached out via email they created a shipping label and then emailed me stating the item was shipped. Be aware there is know contact number to reach them you can only reach them via email so I was nervous at first once I found that out. Overall my product did arrive as described. It was just delayed and if I didn't send that email I'd probably still be waiting.
Response from HomecueMar 15, 2024
Hey Nigel, Usually our orders are delivered to the customers within 2-3 business days. However, sometimes due to unforeseen circumstances the order might get delayed. To compensate for this delay, we are happy to offer you a discount of 15% on your next order. Our support team just sent you a code via email. Best Regards, Lucaneo Support
