Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Homecue (homecue.com) has 99 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Gregory B.
The item arrived damaged and after over a week nothing has been done to fix the problem. All your company is doing at this point is wasting my damn time. ***I have already "reached out" to your support team as you suggested....FOUR TIMES IN TWO WEEK...and not a single thing has been done.
Response from HomecueJun 20, 2024
Hey Gregory, Reach out to us at [email protected] and our team will look into this for you. Best Regards, HomeCue Support
Mary M.
Price and delivery
Response from HomecueJun 20, 2024
Hey Mary, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
tiana S.
I made a purchase a few days ago, but the website has been down since yesterday. Any insight on if I will receive my product this week?
Response from HomecueJun 18, 2024
Hey Tiana, The website is undergoing maintenance and will be live soon. Please reach out to us at [email protected] to get order updates. Best Regards, Homecue Support
David P.
In May I ordered a pool from this company and charged it to my AmEx card. A few days later, I received an email telling me that the company cancelled my order. Now I have a charge on my current AmEx bill for that pool order. I called the number listed twice and both times it went to phone message and I never got a return call. I'm contesting the charge.
Response from HomecueJun 17, 2024
Hey David. Reach out to [email protected] with your order number to get an update on your refund. Usually, it takes 5-10 business days for a refund to be processed by the bank. Best Regards, HomeCue Support.
Chloe
SCAM!!! Order never delivered. Says I put the wrong address in, ( have proof of correct address) Have been trying to contact them for over a week, today the website is now “unavailable” the whole website. I cant ask for a refund because they will not respond to messages or emails, they have given me the run around for over a week. Spent almost $400!!
Response from HomecueJun 17, 2024
Hi Chloe, Due to privacy reasons we are unable to share your order invoice here, but you entered the incomplete address at the time of checkout (please refer to order confirmation email). Once an order is shipped out the address on it cannot be changed. FedEx will make another delivery attempt for your order. The website is under maintenance and will be back live again within a few hours. We appreciate your patience and understanding and for further queries reach out to [email protected]
Steve R.
Prompt shipping and great response to replace damaged item caused by Fed Ex.Would definitely buy from them again. Price was unbeatable
Response from HomecueJun 20, 2024
Hey Steve, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Beth S.
We were very pleased with our purchase and the promised delivery. Our pool is up, easy to install, and looks perfect. We are happy with this company and product. Thank you so much for a great customer experience!
Response from HomecueJun 20, 2024
Hey Beth, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Efraim N.
I recommend it to everyone and its prices are good
Response from HomecueJun 14, 2024
Hey Efraim, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
