Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Homecue (homecue.com) has 99 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Anthony H.
Excellent customer service I had an issue and they solved it asap.
Response from HomecueMar 26, 2024
Hey Anthony, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Debra T.
The order came quickly. I actually ordered this item to raffle so I have not opened it. There were a few dings/rips in the box but looked like it was a box within a box so hopping all is well when our winner of the raffle opens it up.
Response from HomecueMar 22, 2024
Hey Debra, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
NEAL L.
Everything was smooth and easy
Response from HomecueMar 18, 2024
Hey Neal, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Angela Giustino S.
Update:I did give one star for reasons to follow, but I changed to 4 star because the company explained what happened and sent a replacement right away. They also discounted the hot tub they sent. Thank you for your help in making up fot this. Origional review: I have ordered a plug and play hot tub. It was supposed to be delivered Wednesday or Thursday. Today is Friday and no updates on delivery. I went back to my origional email and I need to download the shop app to get updates. I've done that. The only update is that it was ordered. Nothing about delivery. Only contact info on the app is a donotreply sent an email no response. I had to google to get a phone number. Did not sound like a business number. It just said leave a message, which I did, with no response. Is there a customer service person on here that can respond regarding my order?
Response from HomecueMar 15, 2024
Hey Angela, Thank you for the updated response. We are happy that you are satisfied with the services. Best Regards, HomeCue Support
customer
Good product, and so relaxing at a great price.
Response from HomecueMar 15, 2024
Hey, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Darrell
Ordered the product. I received an additional discount code and got at a fair price. Product was shipped and received in a timely manner. Great communication throughout the entire sales process.
Response from HomecueMar 15, 2024
Hey Darrell, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
Herb K.
When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.
Response from HomecueMar 15, 2024
Hey Herb, Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again. Best Regards, HomeCue Support
lisa T.
Sent me a bad package2202
Response from HomecueMar 15, 2024
Hey Lisa, I apologize for the inconvenience. Our customer support team has sent you an email to resolve this issue for you. Best Regards, HomeCue Support
