Discover HomeCue's Wide Range – Including Inflatable Hot Tubs, Framed Swimming Pools, and Durable Pumps. Experience Year-Round Comfort with Fantastic Savings on Leading Brands! In partnership with Shopify Planet, we're proud to offer carbon-neutral shipping. Benefit from Free 1-3 Day Shipping on All Orders and Easy 30-Day Returns, No Questions Asked.
Homecue (homecue.com) has 99 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
homecue.com
Website
homecue.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: January 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Delivery was fast and efficient.secure website,user friendly.
Response from HomecueMar 27, 2024
Hey Darryl,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
KJ
Karen J.
It is the 6th hot spa we have purchased…
It is the 6th hot spa we have purchased and it's the first one that works right.
Response from HomecueMar 27, 2024
Hey Karen,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
JK
Judith K.
Fast delivery of great product at great…
Fast delivery of great product at great price! Free delivery!
Response from HomecueMar 26, 2024
Hey Judith,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
MA
Matt
Timely delivery, but missing a piece we thought was coming
We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.
Response from HomecueMar 26, 2024
Hey Matt,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
LM
Lsrry M.
Better Spa & Best Customer Service
We had ordered an Intex spa, but received a Coleman instead! Having tried to order an Inte spa from several other resources, including Amazon and Home Depot, etc., they cancelled the orders and said that it could not be shipped to us at our Oregon address, since there was a relatively new ordinance against shipping Hot tubs to certain states, including Oregon, without it adhering to new energy efficient regulations.
However, Lucaneo was a real problem-solver by substituting the Coleman, which has a newly/designed, energy-saving, efficient optional use cover, and thus it was able to be shipped to us legally. It came sooner than expected, is a much sturdier and better-designed spa than the Intex and we are very happy to have received it as a substitute!
Moreover, rarely have I ever received such prompt and knowledgeable customer service as yours! If I ever need any other products, which you have on your website, I’ll be sure to do business with you again!
Response from HomecueMar 26, 2024
Hey Larry,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
CH
Charles
Good price and Customer Service
Good price and Customer Service cleared up some confusion about the shipment.
Response from HomecueMar 26, 2024
Hey Charles,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
JG
Joseph G.
As advertised
I was a little nervous ordering from Lucaneo since I was not familiar with them and the price was extremely low but package shipped and arrived as promised. Super happy and will definitely buy from them again.
Response from HomecueMar 26, 2024
Hey Joseph,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support
RU
rupeshkumar
Great service
Good pool products and great service
Response from HomecueMar 26, 2024
Hey Rupesh,
Your feedback is immensely appreciated and motivates us to continue providing excellent service. We're grateful for your support and look forward to serving you again.
Best Regards,
HomeCue Support